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          The Chimney Guys, LLC has 1 locations, listed below.

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            Business ProfileforThe Chimney Guys, LLC

            Chimney Cleaning
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/22/2020

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Chimney cleaning, Chimney sweeping, Chimney repair, Chimney Services, Mason Contractors

            Products & Services

            Chimney cleaning, Chimney sweeping, Chimney repair, Chimney Services, Mason Contractors

            Business Details

            BBB File Opened:
            12/14/2005
            Years in Business:
            19
            Business Started:
            2/19/2005
            Date of New Ownership:
            10/25/2019
            Accredited Since:
            1/22/2020
            Alternate Business Name
            • The Chimney Guys
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:00 PM
            T:
            8:00 AM - 7:00 PM
            W:
            8:00 AM - 7:00 PM
            Th:
            8:00 AM - 7:00 PM
            F:
            8:00 AM - 7:00 PM
            Sa:
            8:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Mrs. Katie Poole, Owner
            Contact Information

            Principal

            • Mrs. Katie Poole, Owner

            Customer Contact

            • Mrs. Katie Poole, Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a chimney sweep

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/15/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            When I called and set up my appointment I told the lady on the phone I had a Gas Fireplace and it needed to be inspected maybe cleaned. She told me it was $150 for the inspection and if needed cleaned its another $100. So the day of appointment they inspected it said it needed cleaning with tax he said $321 I told him what the lady told me over the phone and he said he keeps telling them not to say that well thinking he will give me the price I was told but no. I called them about five times left two voicemails and no callback so yes I paid because its two men in my house and I'm alone plus I had to go back tow work. I called the next day again no answer so I left another message. The next day I get a call from the owner which I stated I was at work so she's telling me I agreed to the payment I said no I called you guys about 5 times no answer which you didn't return my call for days I was going to sit in my house with them until y'all answered me and I have a job as well. I said look I will not use y'all again or refer anyone to y'all the she wants to say I was going to refund you after all that. Never got any type of refund at all. I also asked for a receipt which was told would get a email and never did
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Justin F

            02/28/2024

            Was charged nearly $200 for an estimate, the estimate was twice as much as the second highest bid I received on my chimney (I needed tuckpointing done) I had 4 estimated from various companies and they were the only ones to charge me for the estimate. Not interested in doing any further business with this company.

            The Chimney Guys, LLC Response

            03/05/2024

            This is not a name in our system who we have done work for. This is however an email address for my brother who started his own chimney company and is not certified. The email address listed here is [email protected]. My brothers name is Robert Elijah Harrison and his birthday is 09/23/1990.

            The Chimney Guys, LLC Response

            03/05/2024

            I'd like to add Legacy Chimney is the name of the company which is listed with BBB and has Robert Harrison listed as the owner. This is the initials in the email address.

            Local BBB

            BBB of Central Ohio

            BBB Reports On

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