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BBB Accredited Business since

EverestGear.Com

Additional Locations

Phone: (740) 587-1490 117 N Prospect St, Granville, OH 43023 http://www.everestgear.com

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Description

This company offers the sale of outdoor online and retail products including camping, hiking, climbing, cycling, snowsports, women & mens outdoor apparel and shoes and boots.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that EverestGear.Com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for EverestGear.Com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on EverestGear.Com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 12, 2007 Business started: 08/21/1998 in OH Business started locally: 08/21/1998 Business incorporated: 08/21/1998 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joe Wendell, Customer Service Manager Mr. George Martin, Manager
Contact Information
Principal: Mr. Joe Wendell, Customer Service Manager
Business Category

Camping Equipment Mountain Climbing Equipment Ski Equipment - Retail Tents Clothing - Retail Internet Shopping

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: 10:00 AM - 7:00 PM
Su: 10:00 AM - 5:00 PM
Granville location is closed most Sundays.
Alternate Business Names
Int Business Company LLC

Additional Locations

  • 117 N Prospect St

    Granville, OH 43023 (740) 587-1490

  • 7227 N High St

    Worthington, OH 43085 (614) 438-0538

  • PO Box 604

    Granville, OH 43023

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Complaint Detail(s)

12/20/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was looking for a dehydrator online. I came across a listing for the following "Open country Add a Tray (2 Pack) for the Dehydrator" for the sale price of 19.99. Seeing as this item is a gift I do not know much about the products so I looked at the description which said the following. "500 Watts of drying power, Patented Coverga-flow drying action. No tray rotation required. Adjustable Thermostat. Expandable from 4 to 12 trays. Set includes: 4 drying trays, 2 fruit roll up sheets, 2 clean A screens, large Jerky Gun with 3 tips (gun holds 1 lb. ground meat) 2 Jerky spice & cure packs and an instruction/recipe booklet. Weight 8lb 6oz. Size 14"x12"x14". I packet spice works needed for 1lb of meat." This description matched the picture of the product to a "T" so I ordered it. An employee from the company contacted me to make sure that I wanted just the trays, when I told her about what the description said, she replied that she canceled my order, when I then went on to tell her that I would be following up with the BBB she changed the description of the item. I do have a screen shot of the item description and picture before the change. She offered no way to rectify the situation.

Desired Settlement: I would like the item that was described at the price that was listed. As this is a blatant case of false advertisement, and if she emailed me to clarify this, I was clearly not the first person that ran into this issue.

Business Response:

I came across a listing for the following "Open country Add a Tray (2 Pack) for the Dehydrator" for the sale price of 19.99. " 

that is correct , she ordered , "Open country Add a Tray (2 Pack) for the Dehydrator" for the sale price of 19.99. "

Yes the web site showed and described the dehydrator that these trays are for. In no place did the web site ever show or state she was purchasing a dehydrator.

We have sold these trays several times and never had a complaint or problem.

You can find this product displayed the same way we were displaying it from several web sites on the web,.

Customer not happy so we are obtaining a Dehydrator and shipping it to her for free.

thanks

 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I received the item that they were shipping out for free yesterday.




















BBB's Final Determination: Consumer accepted resolution offered by the business.

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