Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

PCCW Teleservices (US), Inc.

Find a Location

Phone: (614) 280-1600 Fax: (614) 280-1610 View Additional Phone Numbers 5200 Rings Rd, Dublin, OH 43017

BBB Business Reviews may not be reproduced for sales or promotional purposes.


-Outbound and Inbound Services -Traditional Voice Services -Non-Voice Services including Email, Web Chat, Text and SMS -Sales Strategy and Implementation -Customer Care -Technical Support -Help Desk -Back Office Support

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PCCW Teleservices (US), Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for PCCW Teleservices (US), Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PCCW Teleservices (US), Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 02, 2004 Business started: 01/01/1994 in OH Business under new ownership as of: 06/01/2009 Business incorporated 01/26/1998 in OH
Type of Entity


Business Management
Mr. David Shapiro, President Ms. Barbara Bricker, Director Ms. Sandy Frisch, Lead Manager Mr. Scott Lee, Vice President of Finance Mr. Robert Racioppi, Vice President of Information Technology Mr. Chris Viertlboeck, Director, Marketing
Contact Information
Customer Contact: Ms. Barbara Bricker, Director
Principal: Mr. David Shapiro, President
Business Category

Call Centers Advertising - Telephone Collection Agencies Telemarketing Services Business Services - General

Alternate Business Names
Influent Inc.
Additional Information

PCCW Teleservices is a business process outsourcing (BPO) provider offering voice and non-voice customer service, technical support, sales, customer retention and related services through 24-hour contact management centers in the U.S., mainland China, Hong Kong, the Philippines, and Panama.

Industry Tips
Credit - BBB General Statement For All Debt, Credit TOBs
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.