BBB Business Review
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BBB Accredited Business since
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-Outbound and Inbound Services -Traditional Voice Services -Non-Voice Services including Email, Web Chat, Text and SMS -Sales Strategy and Implementation -Customer Care -Technical Support -Help Desk -Back Office Support
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A BBB Accredited Business since
BBB has determined that PCCW Teleservices (US), Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for PCCW Teleservices (US), Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Attinger, President Ms. Barbara Bricker, Director Ms. Sandy Frisch, Lead Manager Mr. Rick Lawson, VP Sales & Marketing Mr. Scott Lee, Vice President of Finance Mr. Jim O'Halloran, Vice President of Field Operations Mr. Robert Racioppi, Vice President of Information Technology Mr. Anthony Zubek, Director of Marketing
Call Centers Advertising - Telephone Collection Agencies Telemarketing Services Business Services - General
Alternate Business NamesInfluent Inc.
PCCW Teleservices is a business process outsourcing (BPO) provider offering voice and non-voice customer service, technical support, sales, customer retention and related services through 24-hour contact management centers in the U.S., mainland China, Hong Kong, the Philippines, and Panama.