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-Outbound and Inbound Services -Traditional Voice Services -Non-Voice Services including Email, Web Chat, Text and SMS -Sales Strategy and Implementation -Customer Care -Technical Support -Help Desk -Back Office Support
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A BBB Accredited Business since
BBB has determined that PCCW Teleservices (US), Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for PCCW Teleservices (US), Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
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Customer Complaints Summary
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Type of Entity
Business ManagementMr. David Shapiro, President Ms. Barbara Bricker, Director Ms. Sandy Frisch, Lead Manager Mr. Scott Lee, Vice President of Finance Mr. Robert Racioppi, Vice President of Information Technology Mr. Chris Viertlboeck, Director, Marketing
Call Centers Advertising - Telephone Collection Agencies Telemarketing Services Business Services - General
Alternate Business NamesInfluent Inc.
PCCW Teleservices is a business process outsourcing (BPO) provider offering voice and non-voice customer service, technical support, sales, customer retention and related services through 24-hour contact management centers in the U.S., mainland China, Hong Kong, the Philippines, and Panama.