Business ProfileforPayCo

This service is terrible. There is no app or website to keep track of your money. My case manager is difficult to get in contact with. They do not pay my bills on time as well. I do Not recommend their services to anyone. It is very frustrating.

Thank you for your comment. PayCo is a non profit voluntary organizational payee. You are correct, we do not have an app or website to keep track of client benefits. This is because we are not a banking institution. Our sole job is to accept funds on behalf of our clients from the Social Security Administration, manage those benefits with a specific software and to pay client bills and give spending money. However, every individual who uses our services has a specific 'Account Manager' assigned to their case. Clients may call their Account Manager during our normal working hours and obtain whatever documentation they would like regarding their account. We are able to communicate this verbally, via email, via US postal service or fax. We would love to have an app to serve our clients, that would be amazing but as a non profit, we do not have the liberty to onboard such a luxury. Instead, we have a team of individuals employed by us to answer the phones and get you what you need. Regarding paying bills late, ,I have reviewed this account and it appears the only bill we pay for this individual is rent. I have researched the rent payments and all is in order with the landlord and the timeliness of the rent payments being received. In addition to this information, I have discovered that this individual has called and spoken with our staff often this month. They have requested additional funds for spending money but has not mentioned any late payment or missed payments of bills, only wanting more spending money. If there is an issue, please feel free to talk this out with us directly. We do rely on our clients to work together with us so that it can be a successful experience. We try to involve our clients as much as possible in making decisions about their Social Security benefits as we can, but understand there are limitations according to federal policy on how this money can be spent as well as specific rules regarding properly managing beneficiaries benefits that comply with the rules and regulations of the Social Security Administration.