Business ProfileforEasyBath, Inc.

We were sold a tub to shower conversion including having the entire old shower walls ripped out and replaced. We were sold on this project as it was described to take a day and a half (it is our ONLY shower so this was important), the installers were to put drop cloths down and respect our home, all for a great price. A couple days after we signed, the owner reached out to have us moved up to the very next Monday with an 8 am arrival and they were to be done by Tuesday evening. Monday around 9:30 we get a call from the installer saying his kid has a doctors appt and will be coming by later to see what he’s working with. Never called and never came by Monday. Tuesday he showed up and was shocked that we had a tile shower. Before he even began, he tells us this project is going to take longer than expected since he wasn’t aware of our tub details. Wednesday he is to and from all day and says unfortunately he will have to come back again tomorrow and tells us “no sexy showers for you guys tonight” as it was Valentine’s Day… Thursday he shows up late once again and was here for 30 minutes before being gone for three hours to “run to the office”. Tells us he will have to come back again Friday to do more detail work. At this point it has been 4 days since my husband and I have showered. I called the owner to explain our dissatisfaction. The installer was late every single day, our 1 and 1/2 day project turned into 5 days, the installer was plugging exposed wires into my outlets which is a HUGE fire hazard, he did not rip out our tile, just put the new shower walls on top, was disrespectful to my home and damaged my belongings as our brand new vanity top is shredded from his tools, on Friday he left us a sanding block and instructed us on how to finish up the shower. The owner apologized and told us he would call us after the project was finished to talk compensation as he was baffled by the service we received. It has been an entire week and we haven’t heard a word.