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BBB Accredited Business since

Wayne's Garage

Phone: (937) 243-3774 Fax: (937) 246-6725 24920 Ford Reed Rd, Richwood, OH 43344

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wayne's Garage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Wayne's Garage include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Wayne's Garage
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

top
BBB file opened: September 26, 2011 Business started: 07/01/1988 Business started locally: 07/01/1988 Business incorporated: 05/04/2007 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Wayne VanBrimmer, Owner
Contact Information
Principal: Mr. Wayne VanBrimmer, Owner
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Radiators - Automotive Wheel Alignment, Frame & Axle Service - Auto Oils - Lubricating Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service

Alternate Business Names
WVB Garage, Ltd
Additional Information

This company offers Honda & Acura auto service & repair including diagnostic services, timing belts, water pump replacement, brakes, and automatic transmission services.


Additional Locations

  • 24920 Ford Reed Rd

    Richwood, OH 43344

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

7/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I first went on June 6th to get air conditioning and speed sensor fixed. after that was fixed I naively ask them to look over the car so see if anything else was wrong. He told me that I had brake fluid leaking and that i needed to keep refilling it and bring it in in 2 days. I bought a bottle of break fluid and constantly checked it for 2 days before I took it back in and it didn't need refilled once. Until Wayne’s Garage started “fixing” my brakes, the were fine. After they began “fixing” them, the brake pedal started going all the way to the ground when I pushed it. I was told this was safe and would not cause damage while driving, after my June 16 2014 visit to the shop. I was not having this problem before I brought it to the shop. After this I was given an estimate for the left rear caliper on June 26th. Then i was told in person 3 calipers needed replaced. I was also told that the master cylinder might be bad that it could either be a loose pin which would be easy and cheap or might need to replace the whole thing. My understanding was 3 calipers needed replaced and I would be notified about the master cylinder. On saturday June 28th they called saying they replaced 4 calipers and the master cylinder. They made repairs without authorization. They gave me the old master cylinder but wold not return the calipers, stating that they had already gotten rid of the calipers and we would have to wait and pay $50 a piece to get them back. They cut the emergency brake line without authorization and did not repair it, saying they couldn't get to the calipers otherwise but did not fix it. I gave authorization on 3 calipers but was only given an estimate on parts, i was toiled by ***** that she couldn't give me a labor estimate yet, but never informed of labor estimate before the work was done. I felt very taken advantage of. Me and my mom felt intimidated while there and paid the bill only to get the car back. We still aren't sure if calipers and master cylinder really needed to be replaced. we felt that we had no choice but to pay.

Desired Settlement: Refund of all unauthorized charges and a credit to have the emergency brake repaired. Of the total amount, I authorized only $200.60. I do not know how much it would be to fix the emergency brake, but I do not trust this company to touch my car.

Business Response: IN RESPONSE TO THE COMPLAINT FROM THIS CUSTOMER. WHEN THE CAR WAS BROUGHT IN FOR REPAIRS WE FOUND THAT THE BRAKE CALIPERS NEEDED REPLACED. WHILE THE CAR WAS ON THE HOIST WE SHOWED THE CUSTOMER WHAT PARTS NEEDED REPLACED, AND THE CUSTOMER AGREED TO REPAIRS. THIS BRAKE SYSTEM WAS A FOUR-WHEEL DISC SYSTEM, WHICH IS THE FIRST GENERATION OF THE FOUR-WHEEL DISC. WE FOUND THAT THE EMERGENCY BRAKES DID NOT WORK WELL EVEN WHEN NEW. ALL THE CABLES WERE STUCK, SO WE HAD TO CUT THEM OFF, IN ORDER TO REMOVE OLD CALIPER AND PUT NEW IN.  WE WERE UNABLE TO GIVE AN ESTIMATE ON BRAKE REPAIR DUE TO AN OLDER CAR, WHICH HAD BEEN SITTING FOR SO LONG NOT SURE UNTIL ACTUALLY REPLACING CALIPERS HOW RUSTED THE PARTS WERE. WE DID NOT WANT TO QUOTE A PRICE BEFORE SEEING HOW MUCH TIME WAS INVOLVED. THE BRAKE CALIPERS HAD A CORE ON THEM WE HAD TO RETURN THEM OR WE WOULD HAVE TO CHARGE CUSTOMER AN EXTRA 50.00 FOR EACH BRAKE CALIPER. THE BRAKE CALIPERS ABSOLUTELY HAD TO BE REPLACED ALONG WITH THE BRAKE MASTER CYLINDER. WE WERE TRYING TO MAKE THE CAR SAFE FOR THE CUSTOMER. WHILE THE CAR WAS BEING REPAIRED WE GAVE A LOANER CAR TO THE CUSTOMER TO DRIVE FREE OF CHARGE AND THE CUSTOMER ONLY HAD TO REPLACE GAS USED IN THE LOANER CAR. THE CUSTOMER HAD THE LOANER CAR FOR SEVERAL DAYS. IT IS UNFORTUNATE THAT THIS CUSTOMER FEELS THAT HE WAS TAKEN ADVANTAGE OF. EVERYTHING WAS EXPLAINED TO THE CUSTOMER WHEN CAR WAS PICKED UP. WE ARE UNAWARE WHETHER OR NOT THE CUSTOMER DISCUSSED THIS INFORMATION WITH HIS MOTHER PRIOR TO PICKING UP THE CAR.

 
 
 
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/25/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: (****) owner of waynes garage put on a exhaust on for me. when i went to pick it up the car exhaust was dragging and the $90 buck he said it was going to be to put it on was now $150 .he then told me and my dad that it didn not fit and what a pice of junk it was so i called the maker of the exhaust system the next day they told me to email picthers so i did(wayne also told me to do this) when they got the pic they said wayne the guy who put it on put mid pipe and cat on up side down and both co2 and co sincers where striped out also. so thats why it didnt fit. so i then took it to a other shop told them what had happen they looked at it right away said the same thing the makers of exhaust system said to me and fixed it. about a week later my dad had went back to waynes shop (with all the pic and papers of what both other partys had did and said) wayne was very nasty with my dad he said (WE WHERE STUPIED) for taking it to the other shop, said how much that shop sucks when there fixing his mistakes lol and that he didnt need are XXXXX business, and good luck getting your money back from hem with in 5 min he said the f word 5 time. when all we was trying to do was show hem he made a mistake everyone dose sometimes its ok but i guess he thinks he dont and thats ok. we never even asked for money back.wayne (****) is unprofessional, and just didnt care about u just getting your money and if u ask me hes an XXXXX

Desired Settlement: DesiredSettlementID: Refund

Business Response: Company responded....'' ...the customer called to get an estimate to install an aftermarket exhaust that he would supply. They asked for us to save all of the old parts and place them in the trunk. I quoted him a price of $100.00 or less if the aftermarket exhaust went in with no problems. During the install we noticed that the oxygen sensors were rusted into the old exhaust. When we removed them we noticed that the threads were damaged. This is why the customer thought that the oxygen sensors had been cross threaded. We were trying to save the customer money by reusing the old sensors since new ones cost around $200.00 each. The exhaust mount bolts had to be heated u for us to be able to remove them. This, as sell as the damaged threads on the oxygen sensors increased the cost over $100.00. After the exhaust system was installed we noticed the exhaust was hanging down. We did let them know that aftermarket and universal fit exhaust systems normally don't fit perfectly. I did tell the customer to contact the supplier to see what they would recommend. I let the customer know that we may be able to heat up the exhaust system and bend it up into place. We would do that at no charge as long as they were here to watch. I told them it would burn the chrome off the pipes which would ruin the finish. I didn't hear back from them until they stopped back a few weeks later. They had brought a bill from another shop for repairs on the car and expected us to pay that bill. They never gave us a chance or the directions for the supplier to fix or make any necessary repairs. After further investigation I found out they could not find any other shop to install the exhaust system they had bought I also found out that the exhaust system isn't legal in Ohio. They said they were unable to get it to us due to their work schedules. I had told them our hours (Monday-Thursday 6:00 am - 12:00 pm) as far as I know are the longest hours of any shop in our country. If they didn't understand about the oxygen sensor they just needed to look at the old parts to see that the threads were rough. All we were doing was trying to save them from buying new sensors. Attached is the repair order that the customer received''. Complete response available online thru the link noted in the attached letter.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.) Wayne's Garage never made us aware of the sensor being crossed thread, see reciept no documentation. I did contact the manufacture and sent them picture of the installation that Wayne performed, after reviewing with their tech, it was determined that the mid pipe was installed upside down and the catyaitic converted was also installed upside down. We called Wayne's garage and he said "That's impossible, without even looking at it. We took it to another garage for a second opinion and they also confirmed inproper installaton,. So I had them correct Wayne's error. Why would I take it back to someone that messed it up the first time around. After I had the problem resovled I went back to Wayne's Garage to discuss, he was unprofessional, using the F word a number of times and down grading the other businesses. Never once did I ask for my money back. If the exhaust was illegal why did Wayne's Garage install it? Are they a certified garage? As as customer no business should treat someone the way Wayne does. At this point I would like to have the money back that he charged due to the finding from the Manufacturer any the other garage. Wayne's Gargage needs to take a course in customer service.

Business Response: BBB summary of company's response: ''We never said that the oxygen sensors were cross threaded. We simply said that the threads were rough. They could just look at their old parts and see that. The other shop charged $107.00 dollars to re move center pipe and turn it around. We charged $125.00 to remove all the old parts. We had to heat to remove these parts. I think we must have done the job to cheap in the first place. I don't think we need to reimburse (****)for the job that we did. Yes we found out after the exhaust had been installed that the system was illegal. We have learned a valuable lesson not to install parts that the customers supply''. Complete response available online thru the link noted in the attaché letter.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved