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BBB Accredited Business since
Leffler's Auto Service
Phone: (614) 871-1370 Fax: (614) 871-4474 3363 Broadway, Grove City, OH 43123
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A BBB Accredited Business since
BBB has determined that Leffler's Auto Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Leffler's Auto Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. John Leffler, Owner
Auto Repair & Service Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Transmissions - Automobile Auto Services Auto Services - Oil & Lube Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: diagnosing wrong part on my car. changed good part.charged me than would not fix or return money. on 01/30/12. ******'s auto service was paid to fix my power steering on my 2002 ford taurus car.he calls me and tells me it would be 3 hundred dollars. i say ok. he calls me back with in one hour and says he changed the pump. but the rack and pinion needs changed.that will coast 8 hundred. i told him i can't pay 8 he said 3.he told me that the old pump was good that i should have told him that pump was good and i owed him 3 hundred or he will keep my car.i payed 3 to get my car back without the power steering being fix.than he told me he will fix it right for $559.35 .he said next time i need to know what needs fixed.needles to say he changed a part than diagnosed the problem than charged me.
Desired Settlement: refund of 265.75 or my power steering fix right.
Business Response: Business states: "On or about January 29,2012 Mr. **** called and asked for an estimate to replace his power steering pump. I gave him an estimate of $265.75. On January 30 he brought his vehicle in and asked that his power steering pump be replaced. He asked for the pump to be replaced, thus saving himself our standard diagnostic charge of 1 hour labor. As you can see on his bill (invoice number ****) no diagnostic charges were billed. Alter replacing the pump (at his request) I noticed that power steering fluid was pushed back out of the power steering pump reservoir upon vehicle shut down. I called Mr. **** and explained that replacing the power steering pump did not fix the problem. I also explained that in order to fix the problem he would need the power steering rack to be replaced. I gave him an estimate of $559.35. In response to Mr ****'s complaint of his vehicle being misdiagnosed, this is simply not true. As is evident by his bill you can see no diagnostic charges were billed. We simply provided a service he asked us to perform. If you have any questions please feel free to contact me at 614-********."
Consumer Response: (The consumer indicated he/she ACCEPTED the response from the business.) Being that good workmanship was not an inheritance at leffler's I came to realize that getting a compromise and professional work ethic from leffler's truck rentals and auto shop is like getting blood from a stone. just is not going to happen. Any more calls from leffler will be considered harass...Mr.****
BBB's Final Determination: Consumer accepted resolution offered by the business.