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BBB Business Review

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BBB Accredited Business since

Honest-1 Auto Care

Phone: (614) 459-3775 1030 Old Henderson Rd, Columbus, OH 43220 http://www.honest1columbus.com


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Description

This company states they are a full-service auto repair center, offering multiple services under one roof.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Honest-1 Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Honest-1 Auto Care include:

  • Length of time business has been operating

Factors that raised the rating for Honest-1 Auto Care include:

  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Honest-1 Auto Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 26, 2013 Business started: 10/03/2013 in OH Business incorporated 12/06/2012 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Christine Diol, President Ms. Danni E Diol, Partner Mr. Peter Diol, CEO Mr. Mike Diol, Business Manager
Contact Information
Principal: Ms. Christine Diol, President
Principal: Ms. Danni E Diol, Partner
Customer Contact: Mr. Mike Diol, Business Manager
Principal: Mr. Peter Diol, CEO
Business Category

Auto Repair & Service Auto Repair - Tune-Up Brake Service Transmissions - Automobile Auto Repair - Maintenance Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service

Products & Services

Honest-1 Auto Care sells the following brand(s): Autozone, Napa, O'reilly's

Honest-1 Auto Care offers the following product(s): Batteries, Bulbs, Tires, Wipers

Hours of Operation
M: 7:00 AM - 6:00 PM
T: 7:00 AM - 6:00 PM
W: 7:00 AM - 6:00 PM
Th: 7:00 AM - 6:00 PM
F: 7:00 AM - 6:00 PM
S: 8:30 AM - 5:00 PM
Su: Closed
Method(s) of Payment

Cash

Credit Card

Check

Refund and Exchange Policy
100% customer satisfaction guarantee with full refund or exchange of services equal to amount refunded.
Alternate Business Names
Diol Enterprises, LLC
Business Management

Peter and Christine Diol, current CEO and President and owners of Honest-1 Auto Care; legal name Diol Enterprises, LLC formerly owned a BP gas station located at 7200 Olentangy River Road, Columbus, OH  for 28 years until they sold the business in 2009.  Mike Diol, Business Manager of Honest-1 Auto Care formerly was the Marketing Manager for 5 years with Audi - US & Canada.  Prior to that he was the Marketing Manager for Midwest Auto Group.


Customer Review Rating plus BBB Rating Summary

Honest-1 Auto Care has received 3.45 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.