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BBB Accredited Business since
Essential Auto Service
Phone: (614) 237-8809 3557 E Main St, Columbus, OH 43213
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A BBB Accredited Business since
BBB has determined that Essential Auto Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Essential Auto Service include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Arthur W. Harris, Owner
Auto Repair & Service Auto Repairing - Foreign Brake Service Engines - Rebuild & Exchange Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Auto Services Alternators & Generators - Auto Repair Auto Electric Service
Alternate Business NamesJ & A Inc.
3557 E Main St
Columbus, OH 43213 (614) 237-8809 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|2/2/2016||Problems with Product/Service|
|8/14/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Had service done to automobile at said shop and upon pick up discovered loud noise under car . I inquired why and they look under car and discovered the catalytic converter had been stolan while in their care . I asked what they were going to do to resolve the problem , and they responded that they where not responsible for anything stolan on their premises and showed me a sign that indicated that . they indicated that the car parked next to mine in their property had the same thing done . they also stated that this was an on going problem on their business lot and would not be responsible . they failed to inform me that they had an on going problem .
Desired Settlement: replace part that was stolan in their care.
Please be advised that Essential Auto Service wishes all our customers a satisfactory experience with our
It is our contention that during a period of almost thirty days, the customer abandoned his automobile
We therefore must decline any further action on our part with regards the customers property.