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BBB Accredited Business since
Brooks & Wade Auto Works
Phone: (614) 754-7383 1956 E Walnut St, Columbus, OH 43205
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A BBB Accredited Business since
BBB has determined that Brooks & Wade Auto Works meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brooks & Wade Auto Works include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brooks Steward, Owner Mr. Wade Steward, Owner
Auto Repair & Service Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Brake Service Radiators - Automotive Transmissions - Automobile Auto Services - Oil & Lube Alternators & Generators - Auto Repair Auto Body Repair & Painting
Alternate Business NamesBrooks and Wade, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1956 E Walnut St
Columbus, OH 43205 (614) 754-7383 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On December 23, 2014, I took my car to Brooks and Wade automotive repair shop, Columbus, Ohio. I took my car to them, because the heat was not working. I dropped my car off, and I waited for them to call me to discuss what was going on. I never received any reply of any sort from them. So December 26, 2014 I called them, and they did not answer, and there was know voice mail to leave a message. I kept calling, finally on December 29, 6 days later, **** finally called me. He informed me that the price to repair the car would be $125, and that would be for replacement of the thermostat, and to look the car over. Again they never called me to say indicate if the car was ready for pickup or what was going on with my car. I called back on December 31, 2014 to check if the car was ready for pickup and still no answer. Ten minutes later ****** called me and said my car would be ready for pick up on January 2nd, 2015. ******* said that the price is now $250. I gasped and said that **** told me it would only be $125. ****** went on to justify his price, saying that I needed a water pump and that was the price difference. I told him I was only expecting to pay $125, and that they have had my car for 8 days. But, I agreed to pay it, because I was without a car, and I trusted them to be honest. If my car needed a water pump and thermostat I was willing to pay for the parts and labor. With that being said I picked my car up on January 2, 2015 and paid them the full amount of $250. The heat was working fine that day. On January 19, 2015 the car was blowing cold again, I tried to get ahold of the mechanics and again no response. Finally on January 23, I got a hold of ****, and I told him my car heat was not working. He was not concerned that the heat in my car had stopped working. I asked if I could bring the car in on Saturday since I was at work, and I needed a car. I told him that he already had my car for 10 days, and I needed my car to get to work, and I had to have others take me to work, and I could not be without a car again. His replay was No, He said that he rarely worked on Saturdays and I would have to bring it on a weekday. I told him that it had been less than 30 days, and I had already paid him $250. He said to bring it back in and he would take a look. I took the car back in on February 2, 2015, the 30 day mark. Brooks and Wade wanted to charge me an additional price to fix the car again. They told me that it needed another water pump. He told me it needed another water pump. I asked how could a new water pump go bad in less than thirty days. So, either they put a refurbished one on or they never replaced the pump in the first place. I asked for a compensation in price, since the car was not repaired. It is not fair or right to charge me again for work that they said they did. I have no heat in my car. At this point I am asking for a refund since service was not performed correctly. 1). They had my car for an unreasonable amount of time 2). Either they put a used part on my car, and charged me for a new part 3). They never replaced the water pump in the first place and said they did. At this point I do not want to have anything to do with this Automotive Repair Shop I feel that they are not an honest business. Please help! I have no heat in my car.
Desired Settlement: I am requesting a refund service was not rendered.
Business Response: Brooks and wade did perform work stated. She called and said heat wasnt working and could she bring it in on Saturday and I stated to her that im not open on weekends and i couldn't be available, I told her any day during week I look at it and we set up a day and time. Customer never showed and now Im hearing of this. It was new parts and have at least one year warranty Brooks and wade never tried to charge customer any more money. Customer was rude and tried to control shop from beginning of encounter.
Talked with Brooks and he will be sending Ms Devlin a check for the $250 she is requesting by April 13th to bring closure to this dispute. He apologized several time for not getting back to BBB sooner.
I have reviewed the response made by the business in reference to complaint ID 1******** and find that this resolution is satisfactory to me.
Thank you for all your help regarding the matter with Brooks and Wade. I did receive the check.
Again, thanks for your hard work.
|2/10/2015||Problems with Product/Service|