Business ProfileforShifflet Auto Care, Inc.

Called Wednesday 7/20, to get a 2nd opinion on repairs of a car I just bought. Another shop quoted 4k, so I wanted to be sure. Lady told me a pre purchase inspection would do a top to bottom inspection at $165. Cool. Friday, 7/21 heard nothing, called all day, phones went to voice-mail. Finally they call at 430, tell me they can't get the wheels off but I need breaks and have 20+ codes, but have no idea what they are, or what my car needs to fix the codes... quotes for breaks only. I expressed my dissatisfaction, and want the complete inspection and estimate to fix my car... like I made the appointment for. Monday, 7/25... call the shop, all they still have is the breaks estimated and no further diagnostic on the codes. So, what am I paying for then? She said "the hour inspection..." so why did you keep my car for 4 days? "To diagnose the codes", she said, but you didn't? No she said. So i asked for a manager, as I have a quote and inspection done from a different shop done in 3 hours, and it is complete with diagnostics, and they did remove my wheels with their universal lock remedy kit. The estimate was over 4k, and all you found were breaks, without actually looking at them... I'm not paying for a service you didn't provide. They told me they are out sick, and the other isn't here... I have to pay if I want my car. So i paid for nothing. The lady Kelly apologized for the dissatisfaction, yet did nothing to correct it. Even though I told her they didn't do any of what I made the appointment for, and kept my car for 4 days, and didn't answer my calls or questions. Providing copy of their invoice admitting to all I've said, as well as the other shops actual estimate and diagnosics they completed in 3 hours.