Business ProfileforJohn Hinderer Chrysler Jeep Dodge Ram

I currently have my vehicle here at the John Hinderer Chrysler store. I dropped my vehicle off at the store on November the 11th which was a Saturday. I received my first quote for repairs on Monday the 13th thru a text message. I was told to text that number back for communications. I texted that number 3 times that same day, and got no response. I was then sent another quote on the 14th thru the same number. I responded again and got no response, and then got the same quote sent to me on Friday the 17th. I then had my secretary call in to the service director, and got no answer. She also called and talked to a gentleman on Friday the 17th, I can’t remember his name, possible last name ******? He then told us that my vehicle needed a HVAC module, and he was sure this would take care of all of the concerns that I had with the vehicle. And he said that if it did not take care of the concerns, that he would take care of whatever else was needed. And then I did not hear anything else until we called back in on Monday the 20th. We were told that the part came in on Saturday and that it should be done Monday evening if not Tuesday morning. I didn’t hear anything else until we called in on Tuesday, and they are now telling me that the HVAC module didn’t fix it, and it needs another module, and it is not fixed. I reminded them that they said if the HVAC module did not fix the vehicle that they would take care of whatever else it needed. I was then transferred to the service director and he told me that even if they did tell me that on the phone, they aren’t covering anything. But he said they did not say that, and that I was putting words in his mouth. They have recorded calls, but he would not listen to the call to see what was said. But he did say that if they did say that, they aren’t going to do what they said, and cover it. It has now been there for 11 days, and I’ve had no communication from them whatsoever, and I’ve been without a vehicle for 11 days.