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Find a Location

Germain Toyota of Columbus has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Germain Toyota of Columbus

      5711 Scarborough Blvd Columbus, OH 43232-4748

      BBB Accredited Business
    • Germain Toyota of Columbus

      5777 Scarborough Blvd Columbus, OH 43232-4748

      BBB Accredited Business

    Business ProfileforGermain Toyota of Columbus

    New Car Dealers
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Steve Germain is the principal of several separate auto dealerships and separate BBB Business Reviews are available at:

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-cadillac-of-easton-in-columbus-oh-854?bluerefx=1

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-toyota-inc-in-columbus-oh-2016?bluerefx=1

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-lexus-of-dublin-in-dublin-oh-10166?bluerefx=1

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-nissan-of-columbus-in-columbus-oh-63000718?bluerefx=1

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-infiniti-of-easton-in-columbus-oh-70087748?bluerefx=1

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-honda-in-dublin-oh-70069132?bluerefx=1

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/mercedes-benz-of-easton-in-columbus-oh-2574?bluerefx=1

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-cadillac-of-dublin-in-dublin-oh-70018171?bluerefx=1

    http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-chevrolet-of-columbus-in-columbus-oh-51002145?bluerefx=1

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/22/2000

    Years in Business: 77

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company sells & services new and used cars

    Products & Services

    Automotive Dealer Group

    Business Details

    This is a multi-location business.

    Find a Location

    Germain Toyota of Columbus has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Germain Toyota of Columbus

        5711 Scarborough Blvd Columbus, OH 43232-4748

        BBB Accredited Business
      • Germain Toyota of Columbus

        5777 Scarborough Blvd Columbus, OH 43232-4748

        BBB Accredited Business
      Location of This Business
      5711 Scarborough Blvd, Columbus, OH 43232-4748
      BBB File Opened:
      10/25/1971
      Years in Business:
      77
      Business Started:
      1/1/1947
      Accredited Since:
      8/22/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Germain On Scarborough, LLC
      • Germain Toyota
      Hours of Operation

      Primary

      M:
      9:00 AM - 8:00 PM
      T:
      9:00 AM - 8:00 PM
      W:
      9:00 AM - 8:00 PM
      Th:
      9:00 AM - 8:00 PM
      F:
      9:00 AM - 8:00 PM
      Sa:
      9:00 AM - 7:00 PM
      Su:
      Closed
      Business Management
      • Mr. Steve Germain, President
      • Ms. Sandy Mintier, Office Manager
      • Mr. Rich Newsome, General Manager
      • Mr. Shaun Kniffin, Director of Marketing
      Contact Information

      Principal

      • Mr. Steve Germain, President

      Customer Contact

      • Mr. Steve Germain, President
      • Mr. Rich Newsome, General Manager
      • Ms. Melody Markham, Customer Relations Manager
      Additional Contact Information

      Fax Numbers

      • (614) 759-3030
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      26 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/04/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      Purchased 2020 toyota rav4 on 11/06/2023. Vehicle was traded in at germain mazda for a Mazda on 12/18/2023. Germain Toyota was asked to file for unused portion refund of auxiliary insurances purchased through Premier Dealer Services, *** *** ****. When phoned Premier Dealer today, said these services were never canceled by germain toyota. My dealings with this dealership revealed a lot of dishonesty, which now includes this. It's why I have a mazda now. The toyota traded in at mazda (bought at germain toyota) has vin *****************. I can't trust them to respond to my request, so am asking for help to get them to do the legitimate work they promised.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Franklina S

      1 star

      10/26/2023

      My family and I have bought 4 cars from this dealership in the past but I am done buying cars from them. The experience I had with the last car I bought from them is terrible. The sales guy who assisted us is nice but everyone else especially the finance director don’t care about their customers. Went there twice but was unable to speak with him and surprisingly no other person in that building could help us resolve an issue we had with our financing. After multiple calls and text messages from the sales guy who kept telling me the finance director will call me to no avail, I decided to let the sales guy know via a text message how disappointed I am and that I will be submitting a complaint to the BBB, it was only after this that I got a call from the finance director. At this point I am not only disappointed in them but I really don’t trust them as well. Please be very careful when buying a car from them, make sure you take your time to review the contract before signing because they tag on things to increase the total cost of the car without telling you especially if the financing is through them. Their sales practices are deceptive and terrible customer service as a whole.

      Germain Toyota of Columbus Response

      11/10/2023

      Thank you for taking the time to speak with our finance director regarding the cancellation of your policy. We look forward to seeing you in the dealership and to getting this matter resolved to your satisfaction.

      Local BBB

      BBB of Central Ohio

      BBB Reports On

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