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Business ProfileforGermain Honda of Dublin
New Car Dealers
Additional business information
Additional Info:
Steve Germain is the principal of several separate auto dealerships and separate BBB Business Reviews are available at:
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-cadillac-of-easton-in-columbus-oh-854?bluerefx=1
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-toyota-inc-in-columbus-oh-2016?bluerefx=1
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-lexus-of-dublin-in-dublin-oh-10166?bluerefx=1
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-nissan-of-columbus-in-columbus-oh-63000718?bluerefx=1
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-infiniti-of-easton-in-columbus-oh-70087748?bluerefx=1
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-honda-in-dublin-oh-70069132?bluerefx=1
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/mercedes-benz-of-easton-in-columbus-oh-2574?bluerefx=1
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-cadillac-of-dublin-in-dublin-oh-70018171?bluerefx=1
http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-chevrolet-of-columbus-in-columbus-oh-51002145?bluerefx=1
At-a-glance
Customer Complaints
33 complaints closed in last 3 years
6 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
new and pre-owned vechicles
Products & Services
Business Details
- Location of This Business
- 6715 Sawmill Rd, Dublin, OH 43017-9011
- BBB File Opened:
- 11/9/2010
- Years in Business:
- 13
- Business Started:
- 9/1/2010
- Date of New Ownership:
- 8/1/2010
- Accredited Since:
- 11/23/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Germain on Sawmill, LLC
- Germain Honda
- Business Management
- Mr. Steve Germain, President
- Mr. Shaun Kniffin, Marketing Director
- Mr. Rich Newsome, General Manager
- Contact Information
Principal
- Mr. Steve Germain, President
Customer Contact
- Ms. Melody Markham, Customer Relations Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
33 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a Honda Pilot in September 2022 from Germain Honda of Dublin. Part of the agreement was that they would replace the two tires that were not replaced when the vehicle was acquired by the dealership (two of the tires were replaced before it was put up for sale). I had read that all-wheel drive cars handle better when all tires are replaced at the same time which is why I asked for that to be done. Recently (December 2023) I had to visit a tire shop because there was a nail in my tire. The technician there advised me that I needed to replace the front two tires soon because of how low the tread was. They pointed out to me that those tires were from 2019 and the rear two were not as worn and from 2021. I took my car to another tire shop and explained that all the tire were supposed to have been replaced in September 2022. The technician there agreed that the 2019 tires looked like they had not been replaced at that time. I returned to to Germain of Honda today and asked to see the completed work order from when the tires were replaced. After a long wait, I was told that the paperwork could “not be found“ and that there was nothing they would further do to rectify the situation, since there was no paper trail. I feel as though they owe me the two NEW tires that they promised me with the original sale or should be able to produce the paperwork that the tires were done as promised.
Read MoreCustomer Reviews
13 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Amy F
1 star
02/27/2024
Worst customer service ever with the poorest communication. I bought a used car 3 months ago and have still yet to receive my title to get plates. It has been one excuse after another...but only after I continuously reach out to them! I didn't realize what I needed to get my tags at first (I've always leased cars). I went to the BMV when it was time for my first set to expire. When I was told I needed the title, I called the finance manager I had been working with. He told me he could try to get me one but I could just buy one myself or if I got a ticket they would reimburse me....really?!?! After sending me a wrong tag for the wrong car and in the wrong person's name, I did get a second one with only a few days where I couldn't use my car. Fast forward to a about a week out from my second tag expiring and I've heard crickets from them. I reach out to the finance manager again through emails, several days in a row, with no response. I then decide to get ahold of the GM (which has no phone number listed) with an email. I wrote him all about the troubles I was having, and I got a two-sentence response saying sorry, he will dig into it. Haven't heard from him since!! I did hear from the finance guy after that, telling me he was out on vacation. Okay, so no one does anything with your accounts while you are out, or you don't have an email system that can give an automated response?? After this I still had to keep bugging them about getting my title. I got responses like "it will be here tomorrow", then "sorry it will be here by the end of the week", or "it's now looking like the following week". I don't understand the hold up and no one will explain anything to me. Again, I only hear a lame excuse when I REACH OUT TO THEM. They NEVER proactively reach out to me. I did get my THIRD temp tag and was told a few days later I would have my title. That was over a week ago and yesterday I got the "it'll be midweek now" response. I would never buy a car from here, ever!!!
Germain Honda of Dublin Response
03/12/2024
We apologize for the inconvenience and concerns you experienced regarding the titling of your pre-owned car. This is certainly not the level of service we pride ourselves on delivering to our guests and appreciate your honest feedback as it allows us to better serve all our guests going forward. Upon investigating your concern, we have found that your memorandum title was issued on 2/28/24 and our dealership purchased your plates for the inconveniences you experienced.
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