Business ProfileforMark Wahlberg Chevrolet

I purchased a red 2018 Chevy Silverado truck with about 43,800 miles on it on 11.4.23 for $37,000. 

On 1.27.24, I was driving, the truck began shaking and the check engine light came on.  I took it to Coughlin Chevrolet in Marysville, OH. they had it for 3 hours, and said one of the lifters busted, bent 3 other lifters and the cam shaft was messed from the lifter breaking. He indicated the truck may need a new engine. I called Walberg for my service records as Coughlin indicated they would contact GM for assistance.

During the call, ****, the service manager, assured me the repairs would be covered under the extended warranty. I asked him to make sure because I did not remember purchasing the extended warranty. He said he was looking at my paperwork, and definitely had the extended warranty. 

So, I had it towed from Coughlin to Walberg. Walberg got the truck on the 29th. On the 31st, I got a call from ****. He said I did not have an extended warranty. I asked him to reach out to GM to see if there was any assistance they might be willing to give me as my five year warranty expired on 1.31.23. On 1.1.23, **** said GM would pay 90% of the costs for repairs. On Friday, 2.2.23, I got a text indicating they did not know what was wrong with the truck. 

I cannot get a manager on the phone. I have left multiple voicemails which are not returned. At this time, I do not know how much the repairs will cost, what repairs are necessary, and I was not offered a loaner. 

I put $13,000 down on the truck. 

I do not trust them to make the necessary repairs correctly.