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Better Business Bureau ®
Start With Trust®
In Central & Western Massachusetts and Northeastern Connecticut
Dispute Resolution Evaluations and Feedback

Customer Complaint Statistics 
BBB assists millions of consumers with resolving marketplace complaints every year.  Click here for annual BBB complaint data.

BBB AUTO LINE Annual Audit 
The BBB administers a program for the resolution of auto warranty disputes. Under Federal regulation, we must submit an annual, external audit of its program to the Federal Trade Commission.

National Advertising Division
The National Advertising Division (NAD) of the CBBB reviews national advertising for truth and accuracy, thereby fostering public confidence in the credibility of advertising.

Childrens' Advertising Review Unit (CARU)
The Children's Advertising Review Unit of the CBBB works to ensure that advertising messages directed to children are truthful, accurate and sensitive to the audience.

BBB AUTO LINE Annual Statistics
BBB AUTO LINE collects comprehensive statistics on a variety of operating aspects of the program. 


Click below to access the annual statistics.