BBB Tips for Choosing the Right Kennel for Your Pet

July 17, 2014

DogAs you pack up and head out of town this summer, it may be difficult to leave your furry family members behind. Finding a trustworthy kennel can put your mind at ease and with a little homework it can be easy to find a kennel that is right for you and your pet. Better Business Bureau has advice for pet owners looking for a safe place to house their animals.

“Shop around to find the best kennel for your pet,” said Nancy B. Cahalen, President and CEO of Better Business Bureau of Central New England. “This will be your pets home while you are away, make sure employees have proper training and the facility has all the necessary services for your pet to have quality care.”

Consumers should use the following tips as a guide to finding a trustworthy kennel:

  • Ask for recommendations. Turn to friends and family members who own animals for recommendations on where they take their furry friend. Additionally, check out any recommendations at to see their BBB rating and history of complaints.
  •  Personally visit the facilities. Check for cleanliness and note the overall safety of the kennel and cages. If your pet is prone to running away, ask about steps the kennel takes to make the facility secure.
  • Ask about interactions between animals. Some kennels let animals play together while others keep them separate at all times. Make sure the facility requires that all entering pets have proof of immunization. Also ask about its policies regarding flea and tick control.
  • Take notice of the staff. Ask about the background and experience of company staff and take a few moments to see how they interact with the other pets that are being boarded.
  • Thoroughly read the boarding agreement. Verify it includes the feeding and exercise schedule as well as pick up and drop off hours. Some facilities offer bathing, nail trimming and immunization as additional services. Make sure these and any other additional fees, like medical emergencies or other care, are included in the agreement.
  • Have a backup plan. Make sure you have a local friend, family member or veterinarian you can trust in case of emergencies.