Check an Exterminators Reputation Before Letting Them In to Take Out Unwanted Pests

May 03, 2013

evict-a-bugRising temperatures and changes in the weather can lead to pests invading your home. BBB advises consumers to carefully check out pest control companies before signing up for a service.

“No one wants bugs or other pests in their homes,” said Nancy B. Cahalen, President and CEO of Better Business Bureau of Central New England. “But you need to know that the person who applies pesticides in your home is qualified before you hire them. And you need to understand what they will be doing and the extent of any guarantees.”

BBB of Central New England received more than 3,900 inquiries related to pest control companies last year and some complaints about charges for repeated treatments, warranties or guarantees, poor service and other issues.

BBB advises consumers who need pest control services to:

  • Check them out. Look for pest control professionals and companies that are members of national, state or local pest management associations. Always check out the business’ BBB Business Review.
  • Always deal with a qualified and licensed pest management company. Ask to see the license or other credentials of the pest control professional that comes to solve your pest problem.
  • Take your time. If a sizable amount of money is involved, get bids from several pest management companies. You are paying for professional knowledge as well as skillful application of pesticides, so look for someone whose judgment you can trust.
  • Understand before you sign. Before signing a contract, be sure to understand the nature of the household pest to be exterminated, the extent of the infestation and the work necessary to solve the problem. Find out if the pest control company has liability insurance to cover any damages to your house or furnishings during treatment. If a guarantee is given, know what it covers, how long it lasts, what you must do to keep it in force and what kind of continuing control, prevention and management are necessary.
  • Resist high-pressure sales tactics. Beware of companies that offer bargains that sound too good to be true. Be wary of companies that come to your home uninvited and offer to give your house a free inspection for pests. They may try to scare you into authorizing immediate and costly treatments.

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