BBB Reminds Storm Victims to Check out Unknown Repair Crews

June 02, 2011

Recent severe weather in central and western Massachusetts will result in traveling repair crews descending on residents offering emergency repair services to homeowners and businesses.

If you are one of the many homeowners or businesses affected, you may need major home repairs as well as clean up jobs from falling tree limbs or other damage as a result of the recent storms. You should be on the watch for traveling, fly-by-night repair crews that will hit storm-damaged areas within hours. These repair crews know demand for service will be high and that local, well-established home repair and roofing companies will be working their crews around the clock. Many homeowners don't want to wait for estimates on when there is a knock on the door from a home repair crew, good consumer business practices are all but forgotten.

Checking with the Better Business Bureau on the reliability of any company can provide valuable information on its marketplace reliability including whether the company is a BBB Accredited Business, a listing of its principal officers, business start date, number of complaints, and what to do if you experience a problem.

BBB offers two very valuable services, at no cost, that will put you in touch with trustworthy businesses. Visit our website at
and click on the Online Directory of Accredited Businesses to locate BBB's roster of Accredited Businesses. You may also obtain estimates for necessary work by clicking on Request-A-Quote. This is a free service that will instantly put you in touch with BBB Accredited Businesses you can trust.

Call toll-free at
866-566-9222 if you need further assistance or don't have access to the Internet.

BBB offers the following advice on how to avoid being the victim of a fly-by-night repair crew:

  • Never do business with a repair crew that knocks on your door (unless you can verify their contractor’s license).
  • Never pay in advance.
  • Ask for identification (such as drivers license / do not accept business cards or name badges as identification.
  • Ask for proof of contractor’s license and insurance coverage.