As the holidayseason nears an end, many consumers head back to the stores, but this time notfor more purchases, for returns. There is no magical inherent right to a refundfor unwanted purchases. Every store has its own return policy and consumersshould understand the policy before expecting a full refund. Stores are notlegally required to accept items for refund, credit, or exchange unless themerchandise is defective or was misrepresented. However, stores must complywith their own stated return policy – which should be sufficiently conveyed tothe customer pre-purchase.
“Consumers shouldunderstand a store’s return policy before heading out to make a return,” saidNancy B Cahalen, President and CEO of the Better Business Bureau of Central NewEngland. “This may save consumers from the confusion of not getting back whatthey expected and they may reconsider whether a return is worth it.”
Whenin doubt, always ask the store about its specific policy beforehand:
Learnyour rights before spending your money – not at the return counter.