Bogus E-Mail Claiming To Be From BBB Targets Businesses

April 26, 2010


Beware of fake complaint reports coming from

Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from BBB about a complaint filed against the company. The e-mail first came to BBB’s attention on April 12, 2010.

Businesses locally and across the US – including law firms, advertising agencies and architecture firms – have reported receiving a suspicious e-mail from the address with the subject line “BBB Complaint Case #” followed by a nine-digit number. Both BBB Accredited and non-Accredited businesses have been targeted.

The body of the e-mail claims that the company did not respond to a complaint filed by a Jason Harlow (however other names may be used) and includes a link to a page at where the business can supposedly review the complaint.

Because the message is fraudulent, BBB advises any business that receives this e-mail to take the following steps:

Do not click on any links or reply to the message,

  • Forward the message to,
  • Completely delete the message from your inbox, and
  • Run a full virus scan on your computer if you did click on any links.

If you receive an e-mail from Better Business Bureau about a complaint filed against your business and need assistance in determining whether or not it is legitimate, contact your local BBB directly at or call 508-755-3340, ext. 117.

For more advice on how to protect your business from malicious online attacks and data breaches visit .