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Dot.Inc Solutions

Phone: (508) 471-5540 (Disconnected)

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
05/14/2014Problems with Product / Service | Read Complaint Details
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Complaint
Company has ceased communication and failed to provide service with no advanced notification.
***************** is a web designing and hosting company. They are paid quarterly and each time changes to the site are made. Six months ago, they became sloppy in their response to web change requests and in their actual eventual making of changes. By November of 2013, they ceased to respond to any form of communication whether via email or telephone or through their website. They were not at their office site at *****************, Auburn MA, when visited Jan 31, 2014. Their landlord states they have not paid rent and also been non communicative and is seeking to evict them. I requested that ***************** turn over program capability (GIFS) to access my website in order to recreate it and not have to start from scratch with another web designing company. This would greatly reduce time and cost incurred to do so, which was initially paid to *****************. They have not responded.

Desired Settlement
As stated above, I would like the business to turn over any technical programming capabilities that will enable me to be able to continue to manage my existing website without having to pay another company to recreate a new website from scratch. Dot.Inc.Solutions was paid around $2000 to initially create the site.

Business Response
This is related to Dot.Inc Solutions, and we will get in touch with the customer to resolve immediately. It seems they are just looking for access to their old hosting account with the company (which has since been moved by them to another company), easy to resolve so this will be done right away.


Consumer Response
I heard from them right after. Then they went silent again. I am no longer a client of theirs and am not seeking any services from them. Thank you so much for following up. I did respond, but maybe to the wrong email address.


Business Response
This is related to Dot.Inc Solutions, and we will get in touch with the customer to resolve immediately. It seems they are just looking for access to their old hosting account with the company (which has since been moved by them to another company), easy to resolve so this will be done right away.

04/14/2014Problems with Product / Service

Industry Comparison| Chart

Web Design, Search Engine Optimization Services, Advertising-Newspaper, Internet - Web Hosting

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.