BBB Business Review

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BBB Accredited Business since 10/01/1940

National Grid (Headquarters)

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(800) 322-3223939 Southbridge Street, WorcesterMA 01610-2227 Send email to National Grid

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BBB Accreditation

A BBB Accredited Business since 10/01/1940

BBB has determined that National Grid meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised National Grid's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 58 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

58 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues27
Delivery Issues2
Problems with Product / Service27
Guarantee / Warranty Issues0
Total Closed Complaints 58

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on National Grid

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 10/01/1940Business started: 01/01/1884
Type of Entity

Corporation

Incorporated: December 1998, DE

Contact Information
Principal: Ms. Aleta Fazzone (Director, Community & Customer Management)Customer Contact: Ms. Gladys Sarji (Manager)Ms Deb Cooney (Manager)
Number of Employees

400

Business Category

Utility Companies, Natural Gas Companies, Electric Companies

Products & Services

According to information provided by this company, it offers utility and electric company services.

Alternate Business Names
Massachusetts Electric Company (former name), Granite State Electric (former name), Narragansett Electric (former name), National Grid USA

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.