BBB Accredited Business since 10/01/1940
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A BBB Accredited Business since 10/01/1940
BBB has determined that National Grid meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised National Grid's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 39 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||15|
|Problems with Product / Service||19|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||39|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on National Grid
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Type of Entity
Incorporated: December 1998, DE
Contact InformationPrincipal: Ms. Aleta Fazzone (Director, Community & Customer Management)Customer Contact: Ms. Gladys Sarji (Manager)Ms Deb Cooney (Manager)
Number of Employees
Utility Companies, Natural Gas Companies, Electric Companies
Products & Services
According to information provided by this company, it offers utility and electric company services.