BBB Business Review

This Business is not BBB Accredited

Charlton Land Clearing

(508) 612-1024View Additional Phone NumbersNorthside Road, CharltonMA 01507

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BBB Accreditation

Charlton Land Clearing is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Charlton Land Clearing's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Charlton Land Clearing

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
07/03/2013Problems with Product / Service | Read Complaint Details
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Complaint
I ordered six cords of green split wood at $160.00 a cord. Five cords were delivered.
The wood was delivered March 25 and 26 2013. I paid cash $480.00 for each load. After I resplit the wood and stacked it in my wood shed, which holds exactly 5 cords, the shed was not full.
Due to health issues this was not completed until recently. I the called AAA firewood, also known as Charlton land clearing, and told them I was short a cord of wood. I told the person that I talked to that I hoped that we could resolve this and not have to take further action. Where upon he took that as a threat and went into a rage swearing, name calling etc.

Desired Settlement
I am looking for $160.00 bank check from this company for the cord of wood I did not recieve

Business' Initial Response
Charlton Land Clearing aka AAA Firewood
20 Northside Rd. Charlton, Ma. XXXXX
XXX-XXX-XXXX

RE: **** ****** **** ******* June 18,2013
****** ******* ***** ******* ********** ***********

Thanks for your assistance and clarification last week on the above issue. In the 35 years that Charlton Land Clearing has been in operation we have never received any type of formal complaint. We have had a 100% success rate of resolving issues through peaceful mediation. We are proud to have customers that have been with us from the very beginning. They are like family to our family.
In direct response to the written complaint we state:
'' We were contacted by the consumer approximately 60 days after the wood was delivered. Consumer initiated the conversation by declaring if he did not get what he wanted he would make our lives **** by contacting all available agencies. The wood was dumped on a part of his property that bordered a busy road. He was absent from this property for an extended time due to health issues. Stated he had since re-split the wood and packed it in a shed on the property. His tone was aggressive and argumentative. We explained to the consumer about our policies regarding sales. ( please see attached policy) He began to threaten and swear. Admittedly, *** ***** (*****) feeling threatened did respond initially by returning curses. Then *** ***** recognizing the futility of more conversation chose to end it. ''
You have our assurance, despite the violations of policy, if the consumer had been peaceful and willing to negotiate we would have offered something to maintain customer satisfaction.
We are also aware that Rutlands Weights and Measures was contacted by the consumer to confirm his complaint. They were unable to do so. They were unable to come to any viable estimate due to the alterations in the wood, and the way, and where, it was stacked etc. That fact alone speaks for itself.
We are saddened that a customer remains unsatisfied and carries such anger regarding our transaction but we are convinced we have followed our policies and attempted peaceful resolution.
Once again, thank you for your assistance. Please do not hesitate to contact me if needed.
Respectfully,
**** *********** ****** *******
XXX-XXX-XXXX/ cell ************ *************************
Fax to: ****** ***********
******* ********** **********
Fax# XXX-XXX-XXXX

From: Charllton Land Clearing and Firewood
****************. *********** XXXXX
**************) XXX-XXX-XXXX

RE: CASE # ****** **** *******
3 pages total
Charlton Landclearing and Firewood, aka AAA Firewood, GENERAL CONSUMER POLICIES:

All SALES are guaranteed UNCONDITIONALLY for 30 calendar days. Through peaceful negotiations with consumer, resolution will be accomplished for both parties.
Firewood Pricing and Telephone price quotes on Firewood:
If there is a current running ad in print (Worcester Telegram, Craigslist, etc) the printed price is the current price and the price remains in effect as long as the ad is in print.
A verbal quote by phone or in person- The price is honored for 7 days.
Advertised prices may not include delivery charges to some areas or additional customization costs. These are NOT hidden costs, the consumer will be aware of them prior to scheduling delivery.
The Consumer has the right to refuse a load for delivery prior to dumping the wood without any cost or liability to the consumer.
If the consumer feels there is a discrepancy in the amount delivered. The wood must be measured the way deemed appropriate by State Weights and Measures: BEFORE altering the wood, either by trimming or splitting, debarking etc....the wood should be stacked in a cubic block measuring 4X4X8. 128 cubic feet is a legal cord. No FACE cord measures. ( 1 long row). We will also need to measure the wood.
Checks will be accepted on a person to person basis. We do not accept credit/debit cards. No 3rd party checks. No ''starter checks''. No out-of-state checks.
Checks returned for insufficient funds: The Consumer has 14 days to remit $50 returned check fee by money or money order to the business.
Business Head invoices can be prepared as receipt, if requested by Consumer prior to delivery date.
We do not sell wood from our home/business locations. Exceptions can be made and is left to our discretion.
We ONLY sell hardwood that is chosen by a State Forestry Contracts in locations in Central Mass. Our wood is inspected and chosen individually by a State Forester. It is contracted for firewood sales.
January 2011

Industry Comparison| Chart

Tree Service, Stoves-Wood, Coal, Etc., Firewood

Additional Information

top
BBB file opened: 10/21/2003
Contact Information
Principal: Gordon Lowmax (Owner)
Business Category

Tree Service, Stoves-Wood, Coal, Etc., Firewood

Map & Directions

Map & Directions

Address for Charlton Land Clearing

Northside Road

Charlton, MA 01507

To | From

LocationsX

1 Locations

  • Northside Road 

    Charlton, MA 01507(508) 248-5510
    (508) 612-1024

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central & Western Massachusetts and Northeastern Connecticut. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Charlton Land Clearing is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (508) 248-5510
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Tree Service

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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