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      Country
          Country

          Find a Location

          Surfside Pool Company has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Surfside Pool Company

              139 Lunenburg Street Fitchburg, MA 01420

            • Surfside Pool Company

              33 West Boylston Street West Boylston, MA 01583

            • Surfside Pool Company

              7 Summer St. Chelmsford, MA 01824

            • Surfside Pool Company

              111 Rt 101A Amherst, NH 03031

            • Surfside Pool Company

              511 Nagog Park Acton, MA 01720

            Business ProfileforSurfside Pool Company

            Pool Contractors
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            According to information provided by the company, they offer sales, service and installation of pools, spas and fencing.

            Business Details

            This is a multi-location business.

            Find a Location

            Surfside Pool Company has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Surfside Pool Company

                139 Lunenburg Street Fitchburg, MA 01420

              • Surfside Pool Company

                33 West Boylston Street West Boylston, MA 01583

              • Surfside Pool Company

                7 Summer St. Chelmsford, MA 01824

              • Surfside Pool Company

                111 Rt 101A Amherst, NH 03031

              • Surfside Pool Company

                511 Nagog Park Acton, MA 01720

              BBB File Opened:
              3/16/1994
              Years in Business:
              51
              Business Started:
              7/1/1972
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Surfside Fence
              Contact Information

              Principal

              • Mr. Rick Hajjar, Owner

              Customer Contact

              • Mr. Rick Hajjar, Owner
              • Mr. Philip Rivers, Owner
              Additional Contact Information

              Fax Numbers

              • (978) 345-1956
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              Scheduled a winter closing of my above ground pool. On date of service I received an email stating they weren't coming due to weather. 2 hours later I received another email with a new service date. 10 minutes later service technicians showed up. The work performed was less than acceptable, one end of the pool left open & exposed and new water bags damaged. I called to complain. New technicians came 4 days later, the work was not much better. Pool still not completely covered and after 2 phone calls and 3 emails I'm still waiting for someone to contact me. I don't recommend anyone using this company ever!!
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Paul T

              1 star

              08/02/2023

              On 6/1/23, my wife and I purchased an Evolution A-Frame pool ladder at Surfside Pool Company in *************, **. We requested that it would be assembled and delivered and paid additional $50 for this. The total with tax came to $400.57. Due to the fact that no one came and measured for the ladder, it is 1 and 1/2 ft. taller than the wall of the pool. In the instruction manual, it states that the ladder should not be used unless the ladder is tethered to the top of the pool, because it is so high that is impossible to do. We had inclement weather, so we did not use the ladder to enter the pool until the extremely hot day of July 6th. Upon exiting the pool, the ladder tipped and my wife fell onto our brick patio. She was scraped and the next day had several large bruises on her ankle and toes. When I talked to the salesman and the manager, they insisted that the store policy was no returns on pool ladders. The manager stated that our home owners insurance would wifes fall and it had nothing to do with their ladder. The bottom line is that I am stuck with a $400 ladder that is a hazard and liability for anyone who tries to use our pool.

              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

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