BBB Accredited Business since 05/07/2003
Adam Quenneville Roofing, Siding & Windows, Inc.
Phone: (413) 536-5955Fax: (413) 536-1448
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||7|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||7|
Complaint Breakdown by Resolution
|07/30/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Service Complaint Issue
Complaint: Siding and windows on my house were damaged during roof replacement. Now 4 weeks later the roofing shingles are popping up and seperating.
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|02/08/2013||Problems with Product / Service|
|01/16/2013||Problems with Product / Service|
|05/11/2012||Problems with Product / Service|
|09/06/2011||Problems with Product / Service|
|Page 1 of 2|
|04/28/2014||Problems with Product / Service | Read Complaint Details|
Complaint: I have a contract with them to do roof and siding on the house They have damaged the house ,havent finished the job and havent returned any of my phone calls ,emails and text messages.I have given them a punch list of the issues in writing which they havent addressed .Im very concerned that the roof maybe leaking into the house cause water was noticed on the rug around the fire place .I cant get a phone call back from them to address these issues .I have asked the salesman and ***** in the office to have the owner meet me at the property to address the issues .The salesman instead met me and agreed that my complaint is legitimate.The have taken my money and refuse to complete the job
Initial Business Response
Complaint Resolution: Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.
Roofing Contractors, Windows, Windows - Installation & Service, Siding Contractors, Home Improvements, Gutter Leaf Guards, Gutters & Downspouts