BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 11/14/1996
Osterman Propane LLC
Find a LocationPhone: (800) 407-3930Fax: (508) 234-0645View Additional Phone NumbersOne Memorial Square, Whitinsville, MA 01588 Send email to Osterman Propane LLCwww.ostermangas.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 11/14/1996
BBB has determined that Osterman Propane LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Osterman Propane LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 85 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 3 |
| Billing / Collection Issues | 34 |
| Delivery Issues | 7 |
| Problems with Product / Service | 39 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 83 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Corporation
Contact Information
Principal: Mr. Rich Donnell (Human Resource Director)Mr. Jason Dexter (Customer Care Manager)Mr. Vincent Osterman (President)Number of Employees
199
Business Category
Gas-Propane
Products & Services
According to information provided by the company, they offer residential propane delivery services.
Alternate Business Names
E Osterman Propane, Saveway Propane, Inc., Osterman Propane, Inc., E. Osterman, Inc., Milford Propane, Propane Gas, Inc., Hendels Petroleum, Inc., Energy USA Propane, Inc., Allied Propane, Bernville Quality Fuels, Casco Oil, H.C. Woodmansee & Son, Mass State Plumbing, Heating, & Air Conditioning, McBurnie Oil & Country Gas, Ocean Energy, Quality Industrial Gases, Roy Bros. Oil & Propane, Shoreline Compressed Gas, Urie & Blanton Welding SuppliesFind a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central & Western Massachusetts and Northeastern Connecticut. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Osterman Propane LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Gas-Propane
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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