Business ProfileforWattson Home Solutions

I signed a solar contract with them September 2022. At the time, I was told jobs were booking out 3-4 months but that I could pay for the system and still qualify for a 2022 taxes to initiate my federal rebate. I made payments all along including payments at signing, with design acceptance, etc. I wanted to make my final payments heading into the last week of the year so I reached out to the people with whom I had been speaking. Dominic, Kyle, Heather, and Brendan. Ultimately, I was given a series of links - one with a ********** payment, one with bank information, and messaging about being closed for the final week of the year for the holidays. Dominic, with whom I had met for the original surveying of my home for solar, replied with his company email giving me directions on how to make payment via ***** given that they were closed and offsite for the final week of the year. It felt off, but this was a trusted email with whom I had multiple conversations and the message about being closed was echoed by other members of the company between 12/24-12/25. After I authorized this payment, I was overcome with angst. I demanded to speak on the phone with Dominic and quickly realized this was not him and that his email had been compromised. I notified the company the following morning when I was able to speak with Heather on 12/26/22. I notified her of the compromised email account. Initially she assured me that the company would support me after I worked with my bank. When the bank did not come through I was promised that they would reimburse me at least $500 of the nearly $1900 that was lost in this transaction. That has not happened. Calls have been routinely avoided. The owner has never called me back to discuss despite my being told initially that he wanted to speak to me, to work with me on this. They even mailed confirmation of this "breach" to all customers, but they have refused to work to a resolution with me, despite assurances that they would do so.