BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 06/30/2008

MCM Contractors, Inc.

Phone: (978) 249-7915Fax: (978) 249-7962

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
09/18/2013Problems with Product / Service | Read Complaint Details
X

Complaint
Refund request for work not performed
MCM Contracted to build a shed in *********** MA. After a contract was signed the builder cancelled the contract and failed to refund the deposit. The builder claimed I owed him for other work however a lien release was signed and settlement was made. Not only was the shed deposit not returned but work on a door installation needed to be paid to a 3rd party for ****** to install a door that was part of the lien release and never performed.

Desired Settlement
I am requesting the refund of my deposit of $1,250 for the shed deposit and $1,000 paid to another builder to install a door. Total damages are $2,250

Business' Initial Response
In response to Mr. ***** demand for return of funds I have enclosed a copy of the final response to Mr. **** in this matter , Not only did this customer refuse to pay added work at the end of his project last year for a total of $ ******* after he had given prior verbal approval of said work , he held back $ 1,500. of the final payment to my company for installation of the Nana door which we were going to install in the spring of 2013 for the final $ 1,500 payment , and against my better judgment I felt I could try to see some good in this project and try to work with Mr. **** after he verbally approved added payments to make up for last years losses if I built him a shed .
Mr. **** had hired a Nana door specialist prior to the spring schedule and paid my final payment to him , but Nana Door installer didn't include entire scope of work like I had figured , so upon completion of my work to the project for the Nana door installer at that time , and the cost of a special ordered door which was never paid for by Mr. **** , I billed Mr. **** out for said work and door ,. prior to the bill being mailed Mr. **** started to show the same selfish attitude as before and holding payments over my head and asking me to do work that he said was included in previous proposal , which after being taken for a ride once for $ ******* I decided I no longer wanted to do business with Mr. **** ,I have the understanding of the *********** Building inspector who knows the major loss I had taken on that project and the terms of what Mr. **** made me do just to get some of the funds at the final completion of said Lake house project , like signing a lean waiver just to get final partial payment , My crew and I put our heart and soul into that project and it was Mr. ***** selfish and cheap attitude which became his down fall because I was ready and willing to work with him again and put the past in the past
We had many compliments on his project and it was a shame to see how this all ended up , always go above and beyond for my customers but when someone takes advantage of me and my hard working crew for a second time I draw a line and end all work with said customer
This project was a big learning lesson for me in which cost me personally over $ ****** out of my pocket to do his project , because the final $ ******* owed was not all profit .
Thank You ,

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
MCM Contractors is an emotional response. Please close this and I will pursue through other means

Industry Comparison| Chart

Contractors-General, Garage Builders, Home Builders, Home Improvements- Additions, Patio & Deck Builders, Siding Contractors, Sunroom & Solarium Design & Construction, Buildings - Pre - Cut, Prefab & Modular - Dealers, Doors, Windows, Masonry Panels-Prefabricated, Contractors - Retaining Wall

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.