Business ProfileforWest County Equipment Rentals, LLC

Greedy unprofessional business. I would not recommend anyone using this company. First of all I am a professional contractor with my own insurance and hoisters license. They have been charging me a damage waiver fee that I have specifically asked to decline several times. Second there equipment is junk and always broke down. I tried to get a machine for 3 weeks had a pick up date that was moved ahead 3 times. Finally confirmed a date, was never called to be told they didn't have machine, planned my whole day around having machine and went down there and they just said tuff luck. These people think there better than every one else and should not be in business! Finally when they send the bill and it's way more than it should be, you try to question them and they just ignore you for months until they decide they want the bill paid and then they put you down because you don't pay on time. You can't ignore text/emails/phone calls and then be told that you didn't communicate with them.

Mr. ******** has been a client of West County Equipment Rentals for years. Since the start of his rental period with us, he has never called off equipment, (policy to return equipment is to call a WCER rep. to off clock the rental) or returned the equipment in the proper time frame. Which messes up the next rental in line. West County has rushed to get equipment ready for Mr. ******** to have him not show up for the equipment rental causing West County Equipment Rental lost revenue.

When the rental period is over and Mr. ******** is invoiced (Terms net 30) for the equipment that was rented, all invoices are questioned and never paid in the 30 day time frame. Mr. ********’s average payment is received in 45 to 60 days, after several attempt to reach him, and doesn’t pay any of the finance charges that are added to his account. Please see attached email thread (Our email was sent on 09/25/2021 and Mr. ******** never responded until 10/28/2021, 33 days later) from his last rental invoice. Original invoice was for $545.63 and per his email request below we credited his account $181.88 on November 1 2021, leaving invoice balance at $363.75 which he paid on November 23,2021 three weeks after we credited his account. When Mr. ********returned the equipment, he’d never mentioned not using it because it was too wet and never asked us to take one day of his rental period until we started to reach out to him for payment.

From: WEST COUNTY EQUIPMENT RENTALS <************************>
Sent: Saturday, September 25, 2021 5:47 AM
To: **** ******** <****@************************>
Subject: Contract#: XXXXX Invoice#: XXXXX


DIRECT ALL INQUIRIES TO: ************************

From: **** ********<****@********************>
Sent: Thursday, October 28, 2021 1:38 PM
To: WEST COUNTY EQUIPMENT RENTALS <************************>
Subject: Re: Contract#: XXXXX Invoice#: XXXXX


Can you take 1 day off this bill and the damage waiver. It was too wet Friday/Saturday, I used it half day Sunday. I don't mind paying 2 days. Every time I say I don't want the damage waiver and then it still gets charged, also it went from 10% to 15%. I don't always do paperwork when I pick stuff up, maybe you have a blanket damage waiver I could sign to cover every time?


**** *********
********'s *********** ***
*** **** **
********* ***** ** *****


Mr. ********has been charged the damage waiver since he has been a customer of West County Equipment. We have discussed this with him several times, but he never produced a Certificate of Insurance until November 23, 2021. On November 23,2021 the damage waiver was removed from his account.

In regards to our equipment, Mr. ******** has had over 20 plus rentals and never complained of any equipment being junk or broken down. If there is ever any equipment that is broke or damaged we repair the equipment before it ever goes out on rent or we don’t rent it. On a couple of occasions Mr. ********has returned equipment with damage but has never been charged for any of the damage.

In regards to Mr. ********’s last attempt to rent equipment, our policy is if the current renter needs the equipment longer than their original contract stated we give them first right to keep the equipment. Mr. ******** was trying to rent a skid steer with a brush hog. We only had one brush hog available for rent at the time of Mr. ********’s request, but we didn’t have a skid steer available for rent. Mr. ******** was told that we would call him when one became available to rent and hope we would have one by the end of the week. We never called Mr. ******** back because the equipment never became available
to rent when he showed up.

In regards to Mr. ********’s claim we are unprofessional and his professionalism he came into our store on December 17,2021 and said he had a skid steer booked and was here to pick it up. He was asked if he received a call on Thursday December 16, 2021 to confirm his rental, he said no, he then stated that they said on Tuesday we might have one for Friday. Our policy is we call 24 hours before the rental to confirm or cancel the reservation. He never had anything booked. He then started yelling at the front desk clerk, saying that West County Equipment is screwing him because of insurance and payment issues in the past. He then started to yell and use profanity in the lobby while another customer was present. He then proceeded to enter our shop area without permission and started yelling at our workers and the owner while continuing to use profanity, he was then told we have the same policy for all our customers. His account has since been closed. We are very sorry we haven’t been able to make Mr. ******** happy over the years.

Thank you,
Craig S******* – Owner
West County Equipment
XXX-XXX-XXXX