BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 01/20/2016

Father & Son Building & Remodeling Contractors

Phone: (508) 948-5525

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/13/2013Problems with Product / Service | Read Complaint Details
X

Complaint
Failed to complete the work described in the invoice. Part of the work done was improper. Failed to refund money paid for the work that was not done.
On 8/1/13 I accepted an estimate from Father & Son Handymen to perform work on my residence for $1,538.00. The services listed were:
1. Remove all insulation, and discard.
2. Dig two holes, (approximately 10" wide by 4' deep), directly under existing main support beam.
3. Fill holes with concrete to create footings for new main beam.
4. Jack up existing floor system using 4-6 hydraulic jacks.
5. Replace existing main beam with new beam consisting of (3) sistered 2"X10"X18' Pressure Treated.
6. Sister all existing floor joists with new 2"X10"X16' Pressure Treated.
7. Re-Insulate all bays under existing floor.
The product listed was:
Pressure treated lumber for main beam and joists. Concrete and "form-tubes" for two 10"X4' footings. Insulation to Re-Insulate all bays. Rental of enough hydraulic jacks to safely lift existing floor system.

As the work proceeded they informed me that the existing footings were in good condition so they would not need to install additional footings. We agreed that instead of the additional footings they would install ledger boards to support the perimeter ends of the new joists, since the sill boards had rotted. We also discussed options for the insulation once the new beam and joists were in place. We agreed that instead of them installing batt insulation, they would subcontract for spray foam insulation.
They told me that they were done with their work, and on 8/1/13 I paid them for invoice # XXXXXXX in the amount of $1,338.00. The amount had been reduced from the estimate to reflect the value of the batt insulation and it's installation. I gave them a check prior to inspecting their work. The first thing I noticed was that one corner of the floor was at least 3 inches lower than the center of the floor. When I showed this to them they said that wasn't in the scope of their work; that since the center of the floor was level and solid that their work was completed. This made me suspicious about their work, so I went underneath the floor and found that:
A). They had installed less than half of the new joists that were to be sistered to the old joists, leaving large sections of the floor completely unsupported.
B). The ledger boards that they installed were at a different height from the main beam and were not level.

**** (*******) came back and went under the floor with me and I pointed out my concerns. He acknowledged that they owed me 10 more joists and the labor to install them. I acknowledged that I hadn't specifically instructed them to make the floor level, although I didn't think that would be necessary in dealing with professionals. I asked **** for an estimate for leveling the ledger boards at the proper height and removing the old rotted floor joists (to maximize the effectiveness of the spray foam insulation that was to be installed) which they could at the same time as completing the floor joist installation.

On 8/17/13 I received an estimate for $835.00. Services listed were:
Remove all rotted existing floor joist under bedroom. Jack up bedroom and install new floor joist. Make ledger board level. Amount 700.00
Product listed was:
2"X8"X10' pressure treated. Amount 135.00

I left a message on ****** cell phone asking for a revised estimate since they already owed me the joists and labor for the joists. From that point on they would not answer or return my calls.

Desired Settlement
I have since completed the work myself. I removed the rotted joists, replaced the rotted sills, removed the ledger boards, re-installed the joists that they had installed and installed the joists that they were supposed to install. I am seeking a refund for the joists and labor that they failed to complete, and for the labor for the ledger boards that they installed improperly. By their own estimate, the joists were $135.00, and I am seeking a refund of $250.00 for the labor, for a total of $385.00

Business Response
Upon looking at the Job, customer was informed that the only way to properly correct his bedroom floor which has sunk 3 inches was to rip up all the flooring and sub floor as well as all the faulty framing, and to hire a structural engineer to design a new framing structure for us to build. Customer chose not to go this route as it would be too expensive. We told him we could attempt to fix some of the rotted framing from beneath the floor in a 24 inch crawl space that allowed access to the framing. In the contract we specifically stated that without a structural engineer being hired there could be no guarantee that the floor would return to its original position. This point was re- iterated several times before we began the project. After further inspection we only found about half the joists to be rotted and replaced them as well as a new main beam. After completion the customer and his wife were thrilled and asked for quotes on other projects around the house. After about a week the customer called and said not all the floor was back to its original height and he wanted me to come look at it. After returning several times I explained to him there was no way to corer the parts that didn't return to their original height from the crawl space. I even agreed to refund 98.00 for the joists we didn't end up replacing. The customer was well aware of the fact that without following the proper procedure of hiring a structural engineer and ripping up the existing structure that the job could not be done properly, and against our better judgement and much encouragement from his part we agreed to try and help him anyway. This complaint is completely unfounded.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like to counter piece by piece:

"Upon looking at the Job, customer was informed that the only way to properly correct his bedroom floor which has sunk 3 inches was to rip up all the flooring and sub floor as well as all the faulty framing, and to hire a structural engineer to design a new framing structure for us to build. Customer chose not to go this route as it would be too expensive."
They said this was an option, but not the only way to do it.

"We told him we could attempt to fix some of the rotted framing from beneath the floor in a 24 inch crawl space that allowed access to the framing."
The crawl space is a minimum of 32", and they said they could replace the main beam and sister in all new joists.

"In the contract we specifically stated that without a structural engineer being hired there could be no guarantee that the floor would return to its original position. This point was re- iterated several times before we began the project."
The contract did NOT say that without the guidance of a structural engineer they would do work that was improper and incomplete. There was no mention in the contract about the floor not returning to its original position. The point was not re-iterated at all before they began the project.

"After further inspection we only found about half the joists to be rotted and replaced them as well as a new main beam."
ALL the joists were rotted. I ended up removing the old joists, and I still have them if anyone would like to look for themselves to verify that they were all rotted. I showed the rotted joists to **** after they stopped working on the job, and he acknowledged that they owed me the remaining 10 joists and the labor to install them.

"After completion the customer and his wife were thrilled and asked for quotes on other projects around the house. After about a week the customer called and said not all the floor was back to its original height and he wanted me to come look at it. After returning several times I explained to him there was no way to corer the parts that didn't return to their original height from the crawl space."
When they came to pick up the check, I showed them from the bedroom that the middle of the floor where they replaced the main beam was level and solid, but the perimeter of the floor was way off. They claimed that was not within the scope of what they were hired to do. When **** came back and we looked at it again from underneath, I pointed out that the joists had not all been sistered in as agreed, and that the ledger boards holding up the perimeter were not supporting the old joists at all and they were not even level. I acknowledged that I hadn't specifically told them that I wanted the entire floor to be level, so I asked him for a quote to finish the job correctly. We were only thrilled about the center of the floor being level, but certainly not even satisfied with the rest. The other quotes I asked for were requested while they were still working on this project. Obviously the floor could be made level again because I did it myself after I couldn't get them to come back.

"I even agreed to refund 98.00 for the joists we didn't end up replacing."
They never agreed to refund $98.00 for the joists. I sent them an email with my receipt for the $98+ that I spent on the new joists, asking them to refund this amount but they never replied.

I retired from the U.S. Navy as a Builder First Class, so I know about construction. I guess they thought I wouldn't go underneath and inspect the work they did, but I did inspect it and what I saw indicated that either:
A) they didn't know what they were doing or
B) they just wanted to get out of there and hope that I, as a customer, would believe that was the best that could be done.

I hate to think that they must be successful in pulling the wool over the eyes of customers that don't know what I know.

If anyone would like to review the contract and related correspondence I would be happy to show it all.

Final Business Response
Consider this my statement regarding case #XXXXXX.

When the basement project was complete Mr. ****** took my son and I into his bedroom to show us what a good job we did. He immediately paid me for the work performed. Paid in full. At the same time he asked us to quote more work at his house. He praised us and told us how happy he was. As far as I am concerned the project is over and if he wanted more done all he had to do is ask. We saved his bedroom from falling into the space in question. We are fair and do quality work.
Regards,
*** *******
Father & Son Handymen

Industry Comparison| Chart

Construction & Remodeling Services, Contractors- Flooring, Snow Removal Service - Roof, Snow Removal Service, Pressure Washing, Landscape Lighting, Water Gardens Fountains & Ponds, Floors – Hardwood, Vinyl Flooring, Handyman Services, Exterior Structures - Gazebos, Arbors, Pergolas, Basement - Remodeling, Patio, Porch & Deck Enclosures, Deck Builder, Landscape Masonry, Contractors-General, Carpenters, Kitchen & Bath - Design & Remodeling, Gardeners, Landscape Designers, Landscaping Clean-Up - Spring & Fall, Landscape Maintenance, Landscape Contractors

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.