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Consumer Complaints

BBB Accredited Business since 07/13/2006

American Way Home Improvement Co.

Phone: (413) 569-5044

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
07/09/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
American Way will not respond to my calls asking them to check around a skylight that leaks.
I have repeatedly called ***** over the past two years to please come check the roof around one of my skylights that regularly leaks. I have 5 skylights and never had a problem with any of them until my roof was replaced. Now, one regularly leaks. Since the only change has been the roof replacement, I have to assume there is a connection. *****,says "can't be" but will not come check.
After so long, I told him this was my only,recourse.

Desired Settlement
I would like them to check the roof around the skylight and this it.
I have not had the courtesy of replies to my last 3 calls.

Business Response
********* was contacted, problem will be looked at twice. Once, while ***** is on vacation and the other when ********* returns from vacation

10/10/2014Problems with Product / Service

Industry Comparison| Chart

Construction & Remodeling Services, Contractors- Flooring, Contractors - Retaining Wall, Windows - Installation & Service, Siding Contractors, Roofing Contractors, Patio & Deck Builders, Home Improvements- Additions, Gutters & Downspouts, Carpenters, Kitchen & Bath - Design & Remodeling

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.