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Central & Western Massachusetts and Northeastern Connecticut

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BBB Accredited Business since 01/27/1967

Peter Pan Bus Lines, Inc.

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Phone: (413) 781-2900Fax: (413) 734-12541776 Main St, SpringfieldMA 01102

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BBB Accreditation

A BBB Accredited Business since 01/27/1967

BBB has determined that Peter Pan Bus Lines, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Peter Pan Bus Lines, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 33 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

33 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Delivery Issues4
Problems with Product / Service26
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 33

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Peter Pan Bus Lines, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 06/27/1953Business started: 04/10/1933
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Telecommunications and Energy
One South Station
Boston, MA02110
(800) 392-6066
http://www.mass.gov/dte

U.S. Department of Transportation
1200 New Jersey Ave SE
Washington, DC20590-0001
(202) 366-4000
http://www.dot.gov

BBB records show a license number of 47341 for this company, issued by Department of Telecommunications and Energy. Their web address is http://www.mass.gov/dte. Active.

Type: Transportation Certificate

Check License Status: http://www.env.state.ma.us/DPU FileRoom/frmTransportationSP.aspx

Please note that governmental licensing information may not be current.

BBB records show a license number of US DOT 55327 for this company, issued by U.S. Department of Transportation. Their web address is http://www.dot.gov. FMCSA Certification / Active.

Type: Transportation Certificate

Check License Status: http://safer.fmcsa.dot.gov/query.asp?searchtype=ANY&query type=queryCarrierSnapshot&query param=USDOT&original query param=NAME&query string=55327&original query string=PETER%20PAN%20BUS%20LINES%20INC

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: January 1951, MA

Business Management
Principal: Mr. Michael Cruise (Customer Care Manager)
Number of Employees

500

Business Category

Bus Lines, Shuttle Bus, Tours-Operators & Promoters, Buses-Charter & Rental, Buses-Repair & Service, Motor coach Companies

Products & Services

According to information provided by this company, it offers bus line services, as well as charter rentals, college and corporate shuttle bus services, bus repair and maintenance, package shipping services, and motorcoach services.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.