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The BBB suggests shopping for a reputable repair service before you need it. Read your owners manual for maintenance schedules and trouble shooting tips for common problems. When there is a problem, communicate effectively with your mechanic by describing exactly how the car is behaving. Remember to describe your automotive problem in detail and avoid self-diagnosis.
Look for certified mechanics, keep repair records, communicate effectively with your mechanic, and ask to be called prior to beginning work to discuss costs. Before authorizing repairs get an estimate of parts and labor, preferably in writing. Be sure to understand what is included with any flat rate repair fee prior to service.
Ask about any guarantee or warranty and get a copy in writing.
For more information on a consumer's auto repair rights in Massachusetts, contact a BBB representative for our General Advice on "Auto Repair Rights in Massachusetts."