Business ProfileforBertera Auto Group

On 12/18/23 I purchased a 2020 **** ***** ******** from Bertera Jeep in *********, **. I picked up the vehicle on 12/19/23, and since then I noticed the "auto start/stop" function did not work on the vehicle. While this is a feature I would not normally use, I wanted the vehicle looked at to make sure nothing was wrong with it. When trying to book a service appointment online, I was receiving an error stating "unknown error" which was not letting me book an appt. I called the dealership and spoke to someone in the service **** on 01/09/24 and booked an appt to have it looked at for 01/24/24. When I didn't hear anything regarding a confirmation for the appt, I contacted the dealership and was told that they didn't have an appt on the books for me. I then took the next appt available for 02/01/24. I called again on 01/26/24 to make sure that my appt was scheduled, since i had not received a confirmation and spoke to "Al F*****", supposedly the manager of the service dept, and he told me there was nothing scheduled for me. He told me to bring the car in Monday morning (01/29/24) and he would take care of it. Nothing has been done so far for the horrible service from Bertera in *********, **'s service ****, they are horrible, and they should not be allowed to work with the public!!!!!!!! They do not stand by their products!