BBB Accredited Business since 04/23/2009
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A BBB Accredited Business since 04/23/2009
BBB has determined that Bertera Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Bertera Auto Group's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 74 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||11|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||11|
|Problems with Product / Service||51|
|Total Closed Complaints||74|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Bertera Auto Group
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Local Auto Dealer License
Worcester, MA 01608
Local Auto Repair Licensing
Worcester, MA 01608
Type of Entity
Business ManagementPrincipal: Mr. Michael Bertera (Co-Owner)Mr. Steven Bertera (Co-Owner)
Contact InformationMr. Aldo M. Bertera (Co-Owner)Mr. Jereme Erlandson (Internet Manager)Ms Karen Gauthier (Billing)Mr. Razmik Ghazarian (Co-owner)Mr John Langevin (General Manager)Mr. Josh Martel (General Manager)Mr Chris Piteo Mr. Dominick Salemi (General Sales Manager)Mr. Shaun Sullivan (General Manager)Mr. David Taylor (General Manager)Mr. Brian Yarrows (General Manager)Mr. Mark Young (Sales Manager)
Number of Employees
Auto Dealers-New Cars, Auto Services, Auto Repair & Service, Auto Parts & Supplies-New, Auto Dealers-Used Cars
Products & Services
According to information provided by the company, they offer sales of new and pre-owned automobiles and automobile repair and service.
Alternate Business NamesBertera Nissan, Bertera Subaru of Hartford, Bertera Car & Truck Dealerships, Bertera Chevrolet, Bertera Subaru, Bertera Dodge Chrysler Jeep, Bertera Chrysler Jeep Dodge Ram, Bertera Mitsubishi
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