Business ProfileforBerkshire Heating & Air Conditioning, LLC

On 12/10/22 I contacted Berkshire Heating and Air Conditioning because I had no heat in my home. I was told that it would be $200 just to walk in the door on the weekend. A technician came to our home and diagnosed our heating system. He informed us that the furnace would need to be cleaned and a few parts would need to be ordered on 12/12/22. He informed me that I could get $100 off the weekend call if I purchased a Service Plan for $279.00. I purchased the service plan. I was informed 12/13/22 that the parts had come in and that they could be installed on 12/15/22. The technician showed up as promised and installed the parts. It turns out that the $550 worth of parts we purchased didnt solve the problem. The furnace leaked water and needed to be replaced. I was told that a Comfort Advisor would meet me at noon on 12/16/22. I met him and I was informed that a new furnace would cost $12,000. I asked him if we could get a refund on the unneeded parts. He said we could if we agreed to buy a new furnace from his company. I was told that they would likely not be able to do the install until the week of January 6, 2023 or later and did I still want him to run my credit check. I told him, No. because I couldnt wait a month in the middle of the winter to wait for my home to be heated.I contacted another company and within 2 days I had a new boiler installed for $7,628.00. I do not feel it is fair that I should have to pay for the parts I purchased based on Berkshire Heating & Air Conditionings misdiagnosis of my heating system. I am requesting a refund of the $550 for parts that were never used. I shouldn't have to buy an overpriced system from Berkshire so they can include the price in the new furnace's estimate.