Giddy-up Swings ‘n Things, a company that sells old tires, refashioned into items such as swings and bird-themed planters, has left black marks on some consumers’ wallets.
Better Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the Permian Basin has found that the Buda, Texas-based company has a pattern of disputes alleging delivery issues. The company sells products from websites www.shop.recycledcreations.com, http://shop.giddyupswings.com and http://www.ponyswings.com.
Consumers allege that when they place orders with Giddy-up Swings ‘n Things, they are charged right away and receive order confirmations, but their merchandise never arrives, or turns up well past the delivery due date. Consumers also complain the company does not respond to emails and phone calls.
As of Feb. 18, 2014, BBB has received 13 complaints about Giddy-up Swings ‘n Things. The company has failed to respond to eight complaints. Consumers whose complaints were resolved informed BBB that they finally received their order, but well past the expected delivery date.
Jacki Montgomery of Fort Worth said she ordered a $54 bird-shaped planter from the company. Her PayPal account was debited, but she never received her order.
“I ordered in May 2012. I never heard back from the company. I tried to contact them several times. A friend of mine even tried to contact them. I have never gotten my money back.”
Sandra Hardell of San Antonio said she ordered four planters, which were not shipped after a long delay, although her credit card was charged immediately. She said she finally received two of the four planters, but never got the rest and had the charges reversed by her credit card company.
“I ordered four planters. They only shipped two,” Hardell said. “I contacted them multiple times, maybe 20 or 30 by phone and email. I was able to speak to the owner one time, who told me my order was boxed and about to be shipped. About a month after that, two planters showed up. The other two never showed up. I finally gave up and the credit card company reversed the charges.”
BBB offers the following advice for online shopping: