Netflix Scam Alert

A new twist on tech support scams is targeting Netflix users
March 04, 2014

Tech support scams aren’t exactly new to BBB. However, scammers have gotten more and more creative in how these schemes are orchestrated and delivered.  

A more common practice is for scammers to impersonate a well-known software company like Microsoft in order to convince victims that their computer has been “infected” by hackers and malware. They'll show the victim some scary looking error reports to illustrate just how infected the computer is, and then prompt the user to download a program that gives the scammers remote control of the victim’s PC.

Once they have control of the computer, the scam usually ends with the victim paying a hefty fee for fake virus and malware removal. On top of that, scammers have been known to steal personal information while they’re in control of the victim’s computer.

A new version of this scam has arisen, and it targets the popular streaming service Netflix.

Users will be sent to a fake Netflix login page where upon entering their login information, they’ll be told their account has been suspended due to “Illegal Activity”. From there, victims are prompted to call a fake member services phone number to resolve the issue.

Once connected with the fake support representative, the scammers urge the user to download their support software in order to fix the problem. In reality, the support software is actually a program that allows someone to assume remote control of the computer, and once the scammers have control of the PC, there’s not much victims can do to regain control of their PC or personal information.

Keep an eye out for this scam! Here are some tips for spotting scams like this one

  • Never click any links in emails from unknown senders
  • If you suspect you’ve landed on a phishing page, check the web address. If it contains extra characters after the domain name, you may be on a phishing website.

  • Never grant anyone remote access to your computer unless you absolutely trust them.
  • Be wary of any unsolicited tech support phone calls. 
  • Research any phone numbers you’re provided to verify their authenticity. 

A good resource for keeping up with scams like these is BBB Scam Stopper. You can also report scam activity to your local BBB for investigation.