Educational Consumer Tips
Better Business Bureau
When looking to hire a roofing contractor, BBB recommends the following tips:
- Do your homework. Check with BBB before choosing a roofing contractor. Get referrals, compare several price quotes, which can be done using BBB's Request A Quote and always confirm the contact information of the contractor you choose. Beware of red flags, including high pressure sales tactics, full upfront payment or low estimates that may potentially balloon over time or foreshadow shoddy work to come.
- Work closely with your insurance company on repairs. Make sure you understand how your homeowner's insurance company will reimburse your repair costs. Before spending money, call your insurance company first to make sure all necessary procedures are followed according to your policy. If you do not follow your insurance company's guidelines, you may be stuck with the entire bill.
- Ask about warranties. Warranties and workmanship are only as good as the company that stands behind them. Trustworthy businesses will offer information about how they plan to handle any repairs covered under their warranty, particularly if they are coming in from another area.
- Get everything in writing. Make sure all work is explained in the contract, including cleanup, waste disposal and start and completion dates. Any verbal agreements that were made should be included in the contract. Pay close attention to the payment terms, estimated price of materials, labor and any guarantees. You should also get a copy of the contractor's insurance. Any changes to your contract should be done in the form of a change order.
- Beware of storm chasers. In the wake of a storm, unscrupulous roofing repair businesses will solicit work, often going door-to-door in unmarked trucks. They may require advance payment or make big promises they won't deliver on. A common sales tactic is to tell the homeowner that their roof is severely damaged from the storm, but that their insurance company will likely cover the cost. The homeowner is then required to sign a contract and make an advance payment. In many of these cases, BBB hears that the job is never completed and the insurance company does not cover the cost.