Educational Consumer Tips
Better Business Bureau
BBB recommends consumers consider the following tips when preparing to hire an appliance repair company:
- Research Trustworthy Businesses - BBB's Member Pages currently list over 70 BBB Accredited small and major appliance service and repair businesses. Consumers can narrow their search to find businesses close to their home and contact them for online estimates using BBB's free Request-A-Quote service.
- Watch for up front fees - While a repair service may require a down-payment, avoid paying for the entire job up front. Pay with a credit card whenever possible and make sure to get a receipt.
- Get details in writing - Ask for a detailed contract explaining the work to be done, parts ordered and replaced, the cost of all repairs and any warranties or guarantees associated with the job. All estimates, charges and guarantees should be in writing regardless of verbal agreements.
- Confirm the guarantee - Verify the terms of a work guarantee, such as what is covered, what the procedure is for submitting guarantee claims and the time frame that the guarantee lasts. Most companies offer a minimum 90-day warranty on parts and a 30-day warranty for labor. When calling for service, explain the problem, but don't expect the needed repairs to be diagnosed over the phone, as most diagnoses cannot be made without inspecting the unit. Have the make and model number ready, and be prepared to indicate a 2 to 4 hour window within which the service call will be made.