Business ProfileforWindow World TX

Date of the transaction: October 17, 2023 Window World committed to provide us their energy efficient windows. The windows we saw in their showroom are not what we received. Their showcase windows and the ones that the owner demonstrates on commercials and ******** do not create a green hue on the interior of the windows. The windows they sold us but did not install, also did not have weep channels cut out in the corners of the windows. 12 of the windows they installed (or, 4 of our rooms) have a distinct green hue on the interior of the rooms and roughly cut out weep channels on each corner. This poses both an aesthetic issue inside and is difficult on the eyes. It sometimes causes a headache. The weep channels allow water to hit the weatherproofing and create a safety issue by allowing a small object to be inserted into the windows to open them.We never wouldve purchased these windows if we saw either of these issues.When we signed off on the installation, it was immediately following the install. This was at sundown, late in the day. Over the next couple of days, we were able to see how the green hue on the inside of the home occurred in various rooms and at different times of the day. Window World's supervisor and the regional sales vp of MI Windows (who is the manufacturer) stated that there are other options for the windows. We waited patiently for their resolution. Window World attempted to resolve it by installing two new windows. Both still had the weep channels and green, interior hue. Their final option/resolution was that we either keep these green windows with the weep channels as they meet code, OR we install new clear windows that are not up to code. At this point, we would like a refund on these 12 windows so we can install a different product that is up to code while resolving these issues.