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          River City Exteriors has 1 locations, listed below.

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            Business ProfileforRiver City Exteriors

            Window Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/24/2010

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Hardie Siding and Trim, Replacement Windows, Sunrooms, Metal Roofing

            Business Details

            BBB File Opened:
            4/1/2002
            Years in Business:
            24
            Business Started:
            6/10/1999
            Business Started Locally:
            6/10/1999
            Accredited Since:
            2/24/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Mr. James Dixon, Manager
            • Mr. Richard Hall, Manager
            Contact Information

            Principal

            • Mr. James Dixon, Manager
            • Mr. Richard Hall, Manager

            Customer Contact

            • Mr. James Dixon, Manager
            Additional Contact Information

            Fax Numbers

            • (210) 341-6250
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/12/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I purchased windows from this highly rated company in July of 2021 I was told my windows would be installed within 6 weeks. Six weeks came and went.. I started calling to see what the delay was and it took WEEKS to get any responses. I was finally told in September it would be October due to shipping and manufacturing delays. Understandable. The windows were finally installed the last week of October. They were supposed to include treated wood for the exterior of the windows. The folks that came to install my windows didnt have the wood so they went to Lowes and bought cheap fencing wood to finish it up. The wood warped immediately and its uneven. Sections are thicker then others. I called the next day and was told theyd reviewed the work by pics and the job was done.. then Rich from River City said Id been difficult and demanding from the beginning and hung up on me. I have placed several calls since and am allegedly on a service call list with no ETA. Yesterday 11-10-21 I spoke with a ***************** who told me to have them painted and it shouldnt be noticeable. So to recap.. poor materials were used.. and now theyve been paid so I need to go away snd paint the exterior uneven poor quality wood and be happy.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kate F

            10/26/2023

            I first used this company about 8 years ago when installing a sunroom at my last home. I turned to them again when I moved. I wish I could say it has been a positive experience.First, they only sent ONE man to work on a large sunroom for an entire week. One. Man. The work was progressing so slowly I decided to call them. The night before, we had a storm and the two walls he had almost managed to finish fell down. **** tried to tell me they could be reused - they had literally been torn from the ground. He was so rude and condescending I, a 37-year old woman, had to get my father involved. Then, and only then, was **** amenable.Then, they sent a two-man crew to complete the project, so not much better. It took weeks.Then, the A/C company had to get them back out TWICE because they hadn't prepared the wall correctly. Have...they never done that before? The mini-split was part of the package...Then, I had to threaten legal action for them to clean my yard - they left rebar, metal bits, screws, and SAW BLADES.THEN, it rained, and it leaked. It took them a week to come out.Now, AGAIN, I now have TWO leaks. Pouring through the seam kind of leaks."We'll be out when it dries up." ***, thanks.Stay away from these guys. The price isn't worth it. They are rude, allow poor workmanship, and don't appear to care about the product. If I continue to encounter issues, I'll have to find a lawyer.

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