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BBB Business Review

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BBB Accredited Business since

R O I Home Improvements Inc

Phone: (254) 836-1667 Fax: (254) 836-1465 PO Box 8473, Waco, TX 76714

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers replacement windows, highly efficient windows, vinyl windows, wood windows, fiberglass windows, aluminum windows door replacement, entry doors, storm doors, patio doors, french doors, sliding doors and installation and sales, product only options, and lifetime warranty on product and retrofit installation. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that R O I Home Improvements Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for R O I Home Improvements Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on R O I Home Improvements Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 07, 2005 Business started: 01/01/1997 in TX Business started locally: 01/01/1997 Business incorporated 01/18/2005 in TX
Type of Entity


Business Management
Mrs. Vicki Mercer, President Mr. Albert Saenz, VP
Contact Information
Principal: Mrs. Vicki Mercer, President
Principal: Mr. Albert Saenz, VP
Business Category

Windows - Installation & Service Doors - Patio Storm Windows & Doors Windows & Doors - Installation & Service Windows Windows - Wood Windows - Vinyl

Products & Services

R O I Home Improvements Inc sells the following brand(s): Amerimax, Anderson, Jeld-wen, Marvin, Milgard, Pella, Simonton

R O I Home Improvements Inc offers the following product(s): Energy Efficient windows, Entry doors, French doors, Patio doors, Pet doors, Replacement doors, Replacement windows, Storm doors

Industry Tips
Tips for hiring a contractor

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.