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The Scooter Store, LTD

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Phone: (830) 608-9200 Fax: (830) 625-3253 View Additional Phone Numbers 1650 Independence Dr, New Braunfels, TX 78132 http://www.thescooterstore.com ! There is an alert on The Scooter Store, LTD !

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Description

This company offers power scooters, power wheelchairs, and accessories as medical mobility aids.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

272 complaints closed with BBB in last 3 years | 82 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 31
Delivery Issues 14
Guarantee/Warranty Issues 6
Problems with Product/Service 199
Total Closed Complaints 272

Additional Complaint Information

Consumer complaints received by BBB generally allege that consumers worked with The Scooter Store in order to receive power wheel chairs or scooters, the cost of which, in many cases, is billed to their insurance. Some consumers allege that they received a power wheelchair which is too large for them to use or does not appear to be the model the consumer expected. Other complaints allege that repairs to their power wheelchairs and scooters were not completed in a satisfactory timeframe. Consumers further state that they are dissatisfied with the results of bringing their concerns to this company and generally request BBB's assistance in having their chair replaced or returned. The company generally responds by providing an explanation of any service delays, and declining to replace the chair after explaining their warranty and refund policy.

Additional Information

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BBB file opened: February 01, 1999 Business started: 01/01/1991 Business started locally: 01/01/1991 Business incorporated: 07/23/2001 in TX
Type of Entity

Partnership

Business Management
Mr. Martin Landon, CEO Ms. Candace Daigle, Mgr Compliance Pfmc Dr. Terry Goatley, Dir, Corp Compliance Suzanne Maldonado, Mgr of Legal & Risk
Contact Information
Principal: Mr. Martin Landon, CEO
Business Category

Wheel Chairs Chairs - Orthopedic & Lift Scooters - Medical

Refund and Exchange Policy
This company has a 3-day return policy for purchased items. The stated policy is that a consumer may return purchased items for any reason and at no cost within 3 days of the date on the signed proof delivery form. However, with some exceptions, the company does not exchange mobility equipment. Consumers who wish to cancel their transaction must mail or deliver a signed written notice to: The Scooter Store PO Box 310709 New Braunfels, TX 78131 This company has a separate return policy in the case of direct sales. Consumers should contact the company at their Custom Care hotline for further questions.
Alternate Business Names
Alliance Seating & Mobility TSS Management Company, Inc.
Additional Information

This company has a stated Service Protection Plan, the details of which are provided upon the delivery of the product. The company's Service Protection Plan states a consumer's insurance company may cover the cost of service and repairs to their equipment if certain conditions outlined in the Service Protection Plan are met. Other aspects of maintenance and repair may be covered by the manufacturer and supplier warranties. However, there are certain repairs will not be covered by either insurance, or the manufacturer warranty. Consumers will be billed for charges which are not covered by the warranty or not paid by their insurance company. Other conditions may apply and consumers should contact the company at their Custom Care hotline for further questions, or the company's Repair Hotline for repair concerns. In the case of direct sales, consumers receive a manufacturer's limited warranty. Consumers are instructed to review the manufacturer's warranty for the complete details.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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On 04/15/2013, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 13-10904 (PJW). This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court 824 N Market St Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

According to information in BBB files, this business is no longer in business.