BBB Business Review

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This Business is not BBB accredited

The Scooter Store, LTD

Find a Location

Phone: (830) 608-9200 Fax: (830) 625-3253 View Additional Phone Numbers 1650 Independence Dr, New Braunfels, TX 78132 http://www.thescooterstore.com ! There is an alert on The Scooter Store, LTD !


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Description

This company offers power scooters, power wheelchairs, and accessories as medical mobility aids.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

188 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 27
Delivery Issues 10
Guarantee/Warranty Issues 4
Problems with Product/Service 136
Total Closed Complaints 188

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Scooter Store, LTD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1999 Business started: 01/01/1991 Business started locally: 01/01/1991 Business incorporated: 07/23/2001 in TX
Type of Entity

Partnership

Business Management
Mr. Martin Landon, CEO Ms. Candace Daigle, Mgr Compliance Pfmc Dr. Terry Goatley, Dir, Corp Compliance Suzanne Maldonado, Mgr of Legal & Risk
Contact Information
Principal: Mr. Martin Landon, CEO
Business Category

Wheel Chairs Chairs - Orthopedic & Lift Scooters - Medical

Alternate Business Names
Alliance Seating & Mobility TSS Management Company, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.