Business ProfileforBilly's Western Wear

I do not have any orders under the name **************We do have several customers that have custom hat orders with us through ******************** and when ever they originally ordered the hat, we let customers know right up front that these are custom hat orders and because of the shortages of raw materials worldwide that their custom orders may be delayed. We also let each and every customer know up front that these orders may take longer than expected and that if they did start the process of ordering their custom hats that they could not cancel their order because again, it is a custom order hat and that it will ship as soon as it is completed. We have been in business for over 42 years and we place many custom hat orders and we always let customers know that once the order is placed that it cannot be cancelled. Also, we do return all calls and emails if customer try to reach us during non business hours.We have a toll free phone number plus have two retail stores.Please note, ********** nor Amazon can place custom hat orders, there are only a few companies that offer these services.We apologize for the inconvenience and delay but please know, custom orders will ship as soon as they are complete.