BBB Business Review

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This business is not BBB accredited.

Whisenant & Lyle Water Services

Phone: (512) 858-4375 31866 Ranch Road 12, Dripping Springs, TX 78620

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Whisenant & Lyle Water Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 30, 2007 Business started: 01/01/1963 in TX Business started locally: 01/01/1963 Business under new ownership as of: 02/01/2016 Business incorporated 02/02/2007 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Texas Commission on Environmental Quality
12100 Park 35 Circle, Austin TX 78711
Phone Number: (512) 239-1000

Type of Entity


Business Management
Ms. Lindsey Valencia, HR Manager Ms. Alison Charty, President Ms. Rebecca Marrinoton, Treasurer Mr. Mack McKatters, Vice President Mr. Randy Taylor, Vice President
Contact Information
Principal: Ms. Lindsey Valencia, HR Manager
Business Category

Water Well Drilling & Service Water Wells - Pumps Sales & Service Rainwater Harvesting Systems Contractor - Water Conditioning Pumps - Service & Repair Water Supply Systems Pumps - Supplies & Parts Septic Tanks & Systems Contractors & Dealers Utility Contractors

Alternate Business Names
Hydro Resources, Inc.
Additional Information

On March 14, 2016 BBB was notified that there has been a change in ownership for Whisenant & Lyle Water Services.  BBB requested documentation to confirm details regarding the ownership change. As of April 11, 2016 BBB has not received any response or information to update our records. As a result, information in our files may not be current.

Customer Review Rating plus BBB Rating Summary

Whisenant & Lyle Water Services has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.