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Find a Location

TG Waste Water Treatment Systems, L.L.C. has 1 locations, listed below.

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    Business ProfileforTG Waste Water Treatment Systems, L.L.C.

    Water Treatment Equipment

    Current Alerts For This Business

    Pattern of Complaint:

    Based on BBB files, TG Waste Water Treatment Systems, L.L.C.  has a pattern of disputes alleging refund and customer service issues.  Specifically, consumers allege difficulties receiving their items or obtaining refunds after paying for items and not receiving them.  Consumers allege TG Waste Water Treatment Systems, L.L.C. is unresponsive to phone calls, and emails. 

    BBB contacted TG Waste Water Treatment Systems, L.L.C. regarding its complaints, but they did not respond on how it was working to resolve the underlying issues.  

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Aledo, TX 76008-3101
    BBB File Opened:
    3/2/2006
    Years in Business:
    20
    Business Started:
    3/16/2004
    Business Incorporated:
    3/16/2004
    Type of Entity:
    Corporation
    Business Management
    • Mr. Tommy Talbott, Manager
    • Complaint Handler
    Contact Information

    Principal

    • Mr. Tommy Talbott, Manager

    Customer Contact

    • Complaint Handler
    Additional Contact Information

    Fax Numbers

    • (817) 441-8561
      Primary Fax

    Phone Numbers

    Customer Complaints

    36 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/20/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    T G Wastewater Systems, LLC willingly and purposefully charged my credit card for a product (fake rock) knowing they did not have it to ship. They will not respond to numerous emails and or messages left at their place of business. They have the same recorded message that customers that ordered fake rock would be shipped shortly, for over 30 days. I need to either ship by October 20th and provide tracking of such shipment or refund the money the money they charged for a product they had or intended to ship Details below:Description:Goods or Services Invoice Number ********* ________________________________________Billing Information ************************* ********************************************************************************************************** ** **************** *********** Shipping Information ************************* ********************************************************************************************************** ** ________________________________________Shipping:$0.00 (USD)Tax:$0.00 (USD)Total:$325.00 (USD)ssage --------From: pdemicco <****************> Date: 9/27/23 11:34 AM (GMT-07:00) To: ********************************************************** Cc: **************** Subject: FW: URGENT!!! Transaction Receipt from T G WASTE WATER TREATME for $325.00 (USD) 9/27 still no reply or product already charged to my credit card on August 17th. From: pdemicco <****************> Sent: Tuesday, September 26, 2023 4:16 PM To: ********************************************************** Cc: **************** Subject: URGENT!!! Transaction Receipt from T G WASTE WATER TREATME for $325.00 (USD) I have emailed numerous times without any courtesy of reply and have called numerous times just to listen to recording that fake rocks will be shipping.Can someone reply to this email and let me know if and when my order will ship so I can decide to cancel or not. Order invoice *********/transaction id *********** Thank you ********************* Phone ********** From: pdemicco <****************> Sent: Thursday, September 21, 2023 5:42 PM To: **************** Subject: FW: Transaction Receipt from T G WASTE WATER TREATME for $325.00 (USD) You Can Contact ** By Phone ************ From: pdemicco <****************> Sent: Wednesday, September 6, 2023 11:22 PM To: ********************************************************** Cc: ******************* Subject: FW: Transaction Receipt from T G WASTE WATER TREATME for $325.00 (USD) If I dont receive reply within next 24 hours, I will dispute with credit card company and have fraud investigation opened. From: pdemicco <****************> Sent: Monday, September 4, 2023 5:19 PM To: ********************************************************** Cc: 'pdemicco' <****************>Subject: order invoice *********/transaction id *********** I ordered plastic rock cover on August 17, 2023. I have NOT received any status or the product itself. Secondly, my credit card was charged prior to shipment? Where is my product? ********************* All order numbers in subject field From: Auto-Receipt <**************************> Sent: Thursday, August 17, 2023 8:52 PM To: ************************* <****************>Subject: Transaction Receipt from T G WASTE WATER TREATME for $325.00 (USD) Order Information Description:Goods or Services Invoice Number ********* ________________________________________Billing Information ************************* ********************************************************************************************************** ** **************** *********** Shipping Information ************************* ********************************************************************************************************** ** ________________________________________Shipping:$0.00 (USD)Tax:$0.00 (USD)Total:$325.00 (USD) Payment Information Date/Time:17-Aug-2023 20:51:29 PDT Transaction ************** Payment Method:Visa xxxx6679 Transaction Type:Purchase Auth Code:732483 Merchant Contact Information T G WASTE WATER TREATME **********, ** ***** ** **********************************************************

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    GLENN S

    1 star

    05/29/2023

    On September 29,2021 I ordered an artificial rock to cover my lawn irrigation valves and backflow preventer from TG Waste Water Treatment Systems, LLC. I paid at total of $198.26 online with my credit card. My TG Waste Water Order # XXXXXXXXXX It has now been ******************************************************************************************************************** any correspondence from TG Waste Water. I called TG Waste Water on or about June 2022 asking what happened to my order. A service agent answered my call and said my artificial rock was still on backorder. He promised either a delivery of the artificial rock or a refund. I never received any correspondence since that phone call.On May 15, 2023 I sent a follow up email asking for immediate delivery of my artificial rock or a refund. TG Waste Water never responded to my email request and I have not received my artificial rock. On May 17, 2023 I called TG Waste Water and a voice message said they are unable to answer their phones due to high call volume and recommended me to send another email. At this point I would like a full refund of my $198.26. I have zero confidence TG Waste Water will ever deliver my artificial rock and likely will not refund my money Stay AWAY from this fraudulent company!!************

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