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BBB Accredited Business since


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Phone: (512) 843-1801 View Additional Phone Numbers 111 Congress Ave Ste 400, Austin, TX 78701

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BioTRUST™ meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 3
Delivery Issues 3
Guarantee/Warranty Issues 4
Problems with Product/Service 18
Total Closed Complaints 39

Customer Reviews Summary Read customer reviews

16 Customer Reviews on BioTRUST™
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 13
Total Customer Reviews 16

Additional Information

BBB file opened: February 08, 2013 Business started: 02/14/2012 in TX Business started locally: 02/14/2012 Business incorporated 02/14/2012 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joshua D. Bezoni, Managing Member Mr. Joel G. Marion, Managing Member Ms. Vicky Grossie, Director of Operations Ms. Michele Walbright, Customer Service Supervisor Mr. Robert Wegner, Vice President of Operations
Contact Information
Principal: Mr. Joshua D. Bezoni, Managing Member
Customer Contact: Ms. Vicky Grossie, Director of Operations
Principal: Mr. Joel G. Marion, Managing Member
Business Category

Vitamins & Food Supplements Health & Fitness Program Consultants Food Products Health & Diet Food Products - Wholesale & Manufacturing

Products & Services

BioTRUST™ sells the following brand(s): BioTRUST

BioTRUST™ offers the following product(s): Brain enhancements, metabolism boosters, weight management, protein supplements and carbohydrate management, digestive, probiotic health and amino acids.

Method(s) of Payment
BioTRUST accepts Visa, MasterCard, American Express, Discover and check or money order by mail.
Refund and Exchange Policy
BioTRUST Nutrition wants you to be completely satisfied with your experience so we have made returning or exchanging products easy. You are backed by a 1-Year Money Back Guarantee and a 1-Year Exchange Guarantee.
Alternate Business Names
Bio Trust Nutrition LLC

Customer Review Rating plus BBB Rating Summary

BioTRUST™ has received 3.85 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.