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BBB Accredited Business since
K & J Enterprises
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A BBB Accredited Business since
BBB has determined that K & J Enterprises meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for K & J Enterprises include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Keith Kelly, Owner Ms. Ashley Kelly, Office Manager
Vacuum Cleaning Systems Vacuum Equipment & Systems Vacuum Cleaners - Household - Dealers Air Purifying & Cleaning Systems & Equipment Vacuum Cleaners - Industrial & Commercial
3900 Drossett Dr
Austin, TX 78744 (512) 916-9655 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: At 6:30 pm last night the office manager of k&j enterprises ****** *****' came to my house demanding money and threatening myself and my husband with ruining our credit if we don't hand over money right then she said she will continue to return to my home every night harassing us and my 5 year old until she sees fit, I asked her to please leave and not ever come back, that she had no right to "strong arm" payments from us, she continued to speak over myself and my husband demanding $112.66 in cash right then !
Desired Settlement: Please take the ***** vacuume back and get this very unpleasant women out of our lives we no longer want it and feel VERY threatened by her
This is ****** ***** Office Manager of K&J Enterprises I did go to the home of **** ******** last night March **** around 6:30PM to speak to him regarding his pass due payment with ****, When customers become over 30 days past due they ask for our assistance on contacting the customers regarding payment. I spoken to ******* ******** back on the **** of February regarding the payment she assure me she would mail in the payment as soon she received her payment booklet she requested and will mail in her payment on February ****. I called **** and relayed the message so her account would be mark hold for payment. Payment was received at a much later date March **** and was sent back for NSF on March ****. I called yesterday March **** around 2pm asking for **** ******** and who I was, ******* ******** stated she mailed in her payment of the $236 and she just went on a repaid to telling me that we have be harassing her husband at work and that we apparently don't want her money because she try to pay with credit card, automatic draft and now with a personal check while at the same time yelling and cursing at me. I explained her yes her check was received but was returned for non-sufficient funds and after that I could never get a another word in, finally she was yelling what do you have to say now? So at that point I explained to her I'm with K&J Enterprises not **** and I was just trying to help **** on collecting the 1st payment due of $112.66,she hung up on me.
I spoke to **** and **** stated that ******* ******** will have her Husband **** ******** give **** a call when he get home for work to discus payment with him since he is the singer on the contract. It will be up to **** on what and how they wish to handle/ settle the account with the **** ********.
Read Complaint Details
Complaint: A door to door salesman from this company came to my home tonight at nearly 9:00pm waking up both my 3 year old daughter and 6 month old daughter, then had the nerve to try to pressure me into listening to his sales pitch after I repeatedly asked him to leave my property.
Desired Settlement: I would like for them to stop soliciting at night, and if their actions are illegal I would like for them to be prosecuted to the fullest extent of the law.
Dear, ******* *******,
|4/20/2013||Billing/Collection Issues | Complaint Details Unavailable|
|2/8/2013||Problems with Product/Service|